Customer Service Representative
4 weeks ago
Lube Mobile, a leading provider of mobile van services, is seeking an experienced Contact Centre Operator to join their team in Sydney.
About the Role:
- The successful candidate will be responsible for responding to customer inquiries via phone, email, and live chat, providing accurate quotes, and managing bookings with efficiency and attention to detail.
- Achieving key performance indicators (KPIs) including conversion rates and customer retention is crucial in this role.
Key Responsibilities:
- Respond promptly to inbound enquiries via multiple communication channels.
- Manage bookings and customer requests with a high level of accuracy and attention to detail.
- Achieve KPIs including conversion rates and customer retention.
- Collaborate with the operations team to ensure seamless service delivery.
Requirements:
- Exceptional customer service skills with a passion for achieving conversion targets.
- Confident communicator with strong telephone and written communication skills.
- Excellent attention to detail, with the ability to manage multiple communication channels.
- Minimum 2 years' experience in a similar role, preferably in a contact centre environment.
- Experience using CRM systems and Microsoft Office products is highly desirable.
- A team-oriented attitude, with the ability to work collaboratively toward shared goals.
Benefits:
- Competitive salary package: $65,000 - $80,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- Generous staff discounts on Lube Mobile's services.
About Us:
Lube Mobile is part of Bridgestone Australia Ltd., a global leader in tyre technology and mobility solutions. With over 250 employees and a network of mobile vans across Australia, we pride ourselves on delivering exceptional customer service and operational excellence. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply.
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