Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Contact Centre Operator to join our team at Lube Mobile in Sydney. This is an exciting opportunity for you to work with a leading provider of mobile car maintenance services, delivering exceptional customer service and driving sales growth.
In this role, you will be responsible for responding to customer enquiries via phone, email, and live chat, managing bookings and customer requests with accuracy and efficiency. You will also achieve key performance indicators (KPIs) including conversion rates and customer retention.
Key Responsibilities:
- Respond promptly to customer enquiries and provide accurate solutions to their queries.
- Manage bookings and customer requests using relevant CRM systems and booking software.
- Achieve key performance indicators (KPIs) including conversion rates and customer retention.
- Collaborate with the operations team to ensure seamless service delivery and maintain high customer satisfaction levels.
What We Offer:
Lube Mobile offers a competitive salary package of $65,000 - $75,000 per annum, depending on experience. You will also enjoy benefits such as ongoing training and development opportunities, a supportive team environment, and access to cutting-edge technology. If you are a driven and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
About Us:
Lube Mobile is a leading provider of mobile car maintenance services in Australia, with a network of over 250 employees and mobile vans operating across the country. Our mission is to deliver superior customer service and operational excellence, and we are committed to ensuring that every customer interaction is handled professionally and efficiently.
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