Customer Service Representative

3 weeks ago


Silverwater, New South Wales, Australia GFG-Alliance Full time

We are seeking a skilled Customer Service Representative to join our team in the Silverwater branch of InfraBuild Steel Centre. This is an exciting opportunity for someone looking to build on their existing customer service/sales experience.

Job Description

The Customer Service Representative will be responsible for managing customer enquiries via phone, email and in person, building and maintaining customer relationships, maintaining stock levels, processing cash sales, quotes, and orders, merchandising, receiving stock and checking invoices, maximising sales opportunities, and general administration duties.

This is a customer-facing role within our showroom, requiring strong attention to detail, excellent communication skills, and the ability to problem-solve and provide customer solutions.

Requirements
  • Retail customer service/sales and administration experience
  • Excellent interpersonal and customer service skills, and the ability to establish strong rapport
  • Microsoft Office & SAP system experience highly regarded
  • A high level of communication skills and the ability to deal with both internal and external stakeholders
About Us

We are inspired by visions of what might be possible, making our world a stronger, safer, more sustainable, and connected place to live. We are inspired to challenge the notion of what is possible, from building the cities that we live into the infrastructure that powers them.

We offer career opportunities for people who share our drive, passion, and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows.

Benefits

This is a Monday to Friday role with some paid overtime as required. Our ideal candidate will have retail customer service/sales and administration experience, excellent interpersonal and customer service skills, and the ability to establish strong rapport. We also value Microsoft Office & SAP system experience.

Our salary range for this position is AU$60,000 - AU$80,000 per annum, depending on experience.



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