Lead Manufacturing Manager

4 weeks ago

Silverwater, New South Wales, Australia LNW Gaming ANZ Pty Ltd Full time

About Us:

At LNW Gaming ANZ Pty Ltd, we're passionate about delivering exceptional gaming experiences. Our team is dedicated to building innovative technology and content that sets us apart in the industry.

About the Role:

We're seeking a highly skilled Senior Manager to lead our order fulfillment function. As a key member of our manufacturing team, you'll be responsible for overseeing the end-to-end process, from order configuration to delivery. Your primary goal will be to ensure seamless customer experiences while driving efficiency and productivity.

Key Responsibilities:

  • Provide strategic leadership and coaching to your team
  • Establish performance benchmarks and coach team members to achieve key performance indicators (KPIs)
  • Resolve internal and external customer conflicts and handle escalation procedures effectively
  • Review and provide recommendations on order configuration and dispatch process improvements
  • Drive customer service excellence by ensuring timely and effective responses to customer needs
  • Proactively engage in continuous improvement activities to capitalize on ongoing growth opportunities
  • Build and develop a high-performing team, demonstrating strong leadership qualities

Requirements:

  • A minimum of 5 years' experience in a similar role within a manufacturing or warehouse environment
  • Diploma or Bachelor's degree in a technical discipline with tertiary qualifications in management
  • Sound Lean practical experience with demonstrated Lean implementation of projects within a production environment

Working Conditions:

  • The work conditions are representative and typical of similar jobs in comparable organizations

Salary: AU$120,000 - AU$150,000 per annum

About You:

  • You have exceptional communication and interpersonal skills, with the ability to build rapport and work with stakeholders internally and externally
  • You possess technically strong skills, with experience of ERPs/CRMs and an understanding of product Bills Of Materials
  • You have exceptional planning, organizing, and structured problem-solving abilities
  • You possess high-level Excel and data analysis skills
  • You have the ability to work under pressure and adapt to changing circumstances

About Us:

As a leading gaming company, we offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you're a motivated and results-driven individual looking to take your career to the next level, we encourage you to apply.

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