Operations Coordinator for Customer Service Delivery

4 weeks ago


Silverwater, New South Wales, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time
About the Role
Cubic Transportation Systems (Australia) Pty Limited is seeking a highly organized and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for coordinating field technicians and other available resources to ensure efficient service delivery and achievement of contractual Key Performance Indicators (KPIs).

Key Responsibilities
* Work closely with Field Services Supervisors to coordinate field services personnel for optimum efficiency in responding to customer requests.
* Schedule and dispatch field services personnel to appropriate locations in accordance with customer requests and needs, ensuring agreed service level targets are maintained at all times.
* Ensure distribution of preventative maintenance jobs are done in line with monthly schedules and SLAs.
* Review and adjust scheduling as new requests are received to ensure SLAs are maintained.
* Prioritize all requests as per the SLA and log them into the IT Service Management (ITSM) system.
* Allocate requests to the appropriate 2nd and 3rd level support teams.

Requirements
* Strong teamwork skills in resolving issues and maintaining clear communication between teams.
* Comprehensive computer and operating system knowledge and proficiency using Microsoft Excel and Outlook.
* Ability to stay organized and maintain attention to detail even when handling multiple service orders.
* Experience working closely with customer service teams, and other departments to ensure service coordination.
* Interpersonal skills, such as telephone skills, communication skills, active listening, and customer focus.
* Typing skills to ensure quick and accurate entry of service request details.
* Good geographical knowledge of the service area (Sydney basin and surrounding districts).

Estimate Salary: $65,000 - $75,000 per year

  • Silverwater, New South Wales, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time

    About Cubic Transportation Systems (Australia) Pty LimitedCubic Transportation Systems (Australia) Pty Limited is a leading provider of technology solutions in transportation, dedicated to simplifying people's daily journeys and promoting mission success and safety for those who serve their nation. With a top-tier portfolio of businesses, including Cubic...


  • Silverwater, New South Wales, Australia Scorptec Full time

    Scorptec is a leading technology company with over 20 years of experience in providing exceptional value and service to our customers.We are seeking enthusiastic and hardworking Warehouse Officers to join our team in sustaining our growth and driving our business forward.The ideal candidate will be integral to the operation by receiving and dispatching...


  • Silverwater, New South Wales, Australia Scorptec Full time

    We are currently seeking a highly motivated and organized Warehouse Operations Coordinator to join our team at Scorptec. As a key member of our warehouse operations, you will play a vital role in ensuring the smooth operation of our logistics processes.**About the Role:**This is a full-time opportunity with flexible working hours, including weekends.**Key...


  • Silverwater, New South Wales, Australia Lube Mobile Full time

    About the RoleAs a Contact Centre Operator at Lube Mobile, you will play a pivotal role in delivering exceptional customer service and achieving key performance targets. Your primary responsibility will be to respond promptly to inbound enquiries via phone, live chat, and email, ensuring that every interaction is handled professionally and efficiently.You...


  • Silverwater, New South Wales, Australia Lube Mobile Full time

    About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through telephone, email, and live chat enquiries. You will manage bookings and customer requests with efficiency and attention to detail, while ensuring customer satisfaction remains a top priority.Main...


  • Silverwater, New South Wales, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time

    About Us:At 2094 Cubic Transportation Systems (Australia) Pty Limited, we are dedicated to delivering innovative technology solutions that simplify daily journeys and enhance defense capabilities. Our talented teams across the globe strive to solve global issues through innovation and service to our customers and partners.We have a top-tier portfolio of...


  • Silverwater, New South Wales, Australia Lube Mobile Full time

    About the RoleAs a Customer Service Representative with Lube Mobile, you will play a pivotal role in ensuring exceptional customer experiences through efficient and professional interactions. Your key responsibilities include responding promptly to inbound enquiries via phone, live chat, and email, managing bookings and customer requests with attention to...


  • Silverwater, New South Wales, Australia Scorptec Full time

    At Scorptec, we are currently seeking an enthusiastic and hardworking Warehouse Operations staff to join our team in sustaining our growth and continue to offer the best value and service to our customers.We have a variety of Full-Time, Part-Time, and Casual (Monday – Saturday) opportunities for the right candidates who are passionate about warehouse...


  • Silverwater, New South Wales, Australia Lube Mobile Full time

    About the RoleWe are seeking a highly skilled and motivated Contact Centre Operator to join our team. As a key member of our customer service team, you will be responsible for responding to telephone, website, and email enquiries, managing bookings, and providing accurate quotes.This role requires exceptional communication skills, the ability to work with...


  • Silverwater, New South Wales, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time

    Cubic Transportation Systems (Australia) Pty Limited is a leading provider of technology solutions in transportation, committed to making people's lives easier by simplifying their daily journeys.We are currently seeking a highly skilled and experienced Field Services Coordinator to join our team. The successful candidate will be responsible for coordinating...


  • Silverwater, New South Wales, Australia Lube Mobile Full time

    Lube Mobile, a leading provider of mobile van services, is seeking an experienced Contact Centre Operator to join their team in Sydney.About the Role:The successful candidate will be responsible for responding to customer inquiries via phone, email, and live chat, providing accurate quotes, and managing bookings with efficiency and attention to...

  • Logistics Coordinator

    3 weeks ago


    Silverwater, New South Wales, Australia Adbri Full time

    We are seeking an experienced Logistics Coordinator to join our despatch team based at our Silverwater office.As a Logistics Coordinator, you will play a vital role in ensuring the efficient allocation of concrete loads and deliveries to meet customer expectations.This is a full-time, permanent role working Monday to Friday with varying finish times,...


  • Silverwater, New South Wales, Australia Lube Mobile Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Lube Mobile team. In this role, you will be responsible for delivering exceptional customer service and ensuring that every interaction is handled professionally and efficiently.Key ResponsibilitiesRespond promptly to inbound enquiries via phone, live chat, and...


  • Silverwater, New South Wales, Australia Fuse Recruitment Full time

    **Job Title:** Warehouse Operations CoordinatorFuse Recruitment is a leading recruitment agency specialising in supply chain, warehouse and logistics industries. We are currently seeking an experienced Warehouse Operations Coordinator to join our team.**Job Description:** As a Warehouse Operations Coordinator, you will be responsible for the efficient...


  • Silverwater, New South Wales, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time

    About the RoleThis is an exciting opportunity to join Cubic Transportation Systems (Australia) Pty Limited as an Administrative Field Services Coordinator. As a key member of our team, you will play a vital role in supporting the Field Services department and leadership team by completing all administrative tasks.Key ResponsibilitiesField Services...


  • Silverwater, New South Wales, Australia Lube Mobile Full time

    About the RoleWe are seeking a highly motivated and customer-focused Contact Centre Operator to join our team at Lube Mobile in Sydney. This is an exciting opportunity for you to work with a leading provider of mobile car maintenance services, delivering exceptional customer service and driving sales growth.In this role, you will be responsible for...


  • Silverwater, New South Wales, Australia LNW Gaming ANZ Pty Ltd Full time

    Exceptional Opportunity for a Sales Success Business Operations CoordinatorAbout Light & Wonder ANZWe are a leading gaming company in the ANZ region, delivering unforgettable experiences that captivate players worldwide. Our team of over 6,000 passionate individuals is at the forefront of innovation in the gaming industry.Job SummaryWe are seeking an...


  • Silverwater, New South Wales, Australia Cleanaway Full time

    At Cleanaway, we are committed to making a sustainable future possible, together.We transform waste into resources and renewable energy, creating new possibilities when you start to think of waste as a resource.Join our supportive team in Silverwater, NSW, or consider opportunities in VIC for the right candidate. As a high growth, ASX listed organisation...


  • Silverwater, New South Wales, Australia GFG-Alliance Full time

    About the RoleWe are seeking a skilled Customer Service Officer to join our team in the Silverwater branch. As a key member of our Sales and Operations teams, you will be responsible for delivering exceptional customer experiences with Infrabuild Steel Centre.Key ResponsibilitiesManage customer inquiries through various channels, including phone, email, and...

  • Logistics Coordinator

    3 weeks ago


    Silverwater, New South Wales, Australia Adbri Full time

    Role OverviewWe are seeking a highly skilled Logistics Coordinator to join our team in Silverwater, Sydney. As a key member of our despatch team, you will play a vital role in ensuring the efficient allocation and transportation of our concrete loads to meet customer expectations.About UsAdbri is a leading supplier of premixed concrete, aggregates, and sands...