Customer Service Representative

3 weeks ago


Silverwater, New South Wales, Australia Lube Mobile Full time

About the Role

We are seeking a highly skilled and motivated Contact Centre Operator to join our team. As a key member of our customer service team, you will be responsible for responding to telephone, website, and email enquiries, managing bookings, and providing accurate quotes.

This role requires exceptional communication skills, the ability to work with multiple systems, and a passion for providing outstanding customer service.

Key Responsibilities:

  • Respond promptly to inbound enquiries via phone, live chat, and email.
  • Manage bookings and customer requests with efficiency and attention to detail.
  • Achieve key performance indicators (KPIs) including conversion rates and customer retention.
  • Accurately record and process customer interactions using relevant CRM and booking systems.
  • Collaborate with the operations team to ensure seamless service delivery.
  • Support Bridgestone's commitment to safety and sustainability.

About You

To perform successfully in this role, you will demonstrate:

  • Exceptional customer service skills with a passion for achieving conversion targets.
  • Confident communicator with strong telephone and written communication skills.
  • Excellent attention to detail, with the ability to manage multiple communication channels.
  • Minimum 2 years' experience in a similar role (preferred but not essential).
  • Experience using CRM systems and a strong knowledge of Microsoft Office products.
  • A team-oriented attitude, with the ability to work collaboratively toward shared goals.
  • Familiarity with health, safety, and sustainability practices.

Our Company

Lube Mobile is part of Bridgestone Australia Ltd., a global leader in tyre manufacturing and automotive services. Our mission is to deliver superior customer service and operational excellence.

We offer a competitive salary package of $65,000 - $85,000 per annum, depending on experience, as well as generous staff discounts and access to continuous learning and development opportunities.



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