Customer Service Ambassador Melbourne

4 weeks ago

Melbourne, Victoria, Australia Minor Hotels Full time

Minor Hotels is an international hotel owner and operator with a diverse portfolio of over 530 properties across the globe. With brands like Anantara, Avani, Elewana, Oaks, NH Hotels, and TIVOLI, the company operates in 50+ countries.

The Minor Hotels AU & NZ division leads in strata titled accommodation management in Australia and New Zealand, with numerous hotels, resorts, and residential buildings under its care.

Oaks Melbournecollins Hotel seeks a part-time Guest Service Agent who will provide exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring a smooth guest experience from check-in to check-out.

We are looking for someone who embodies a welcoming presence and can effectively communicate with guests. You will be the face of our hotel, providing valuable insights on local attractions and eateries, and ensuring that our guests feel at home.

Your key responsibilities will include:

  • Welcome and check in guests
  • Communicate professionally with guests and colleagues
  • Make bookings and assist guests during their stay

To succeed in this role, you will need:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • Able to work a variety of shifts on a full-time basis, including weekends and public holidays

In return for your hard work, you can enjoy:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave, including birthday and study leave
  • Educational financial support may be available to those who undertake development relevant to the company's business requirements
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

We value our people and invest in their growth and development. Our close-knit team thrives on delivering exceptional guest experiences and maintaining a positive workplace culture. If you're passionate about customer service and eager to join a dynamic team, we encourage you to apply.

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