Airport Service Ambassador

12 hours ago


Melbourne, Victoria, Australia Melbourne Airport Full time

About the Role

We are seeking a highly skilled Airport Service Ambassador to join our dynamic team at Melbourne Airport. As a key representative of our organisation, you will play a vital role in ensuring every customer's arrival and departure experience is nothing short of exceptional.

Job Summary

This is an exciting opportunity for someone who is passionate about providing outstanding customer service and has a strong focus on delivering premium airport services. You will be responsible for greeting customers with a warm welcome, providing professional valet services, and offering expert knowledge of the airport precinct to enhance their stay.

Key Responsibilities

  • Customer Service: Provide a high level of service in greeting and welcoming customers whilst offering them a professional valet service.
  • Attend to Customer Needs: Attend to customer needs by ensuring a positive and memorable experience is provided.
  • Airport Precinct Knowledge: Provide high-level knowledge of the airport precinct to answer customer queries regarding airport amenities and other available services.
  • Vehicle Management: Collect and accurately label keys belonging to customers to ensure efficient and effective return of vehicle, safely park and retrieval of customer vehicles.
  • Administrative Tasks: Organise and file paperwork relating to customers' vehicles and daily transactions.
  • Adherence to Company Policies: Ensure all company policies and procedures are adhered to.
  • Support to Online Concierge Team: Assist and provide support to the Online Concierge Team with customer service and administrative tasks as required or as directed by the site supervisor/manager.

What We Offer

  • Competitive Salary: $60,000 - $70,000 per annum (dependent on experience)
  • Benefits Package: Includes access to airport car parking 24 hours/365 days a year for both business and personal use, hybrid flexible working arrangements, airport holiday, wellness day, discounted onsite childcare at Creative Garden Early Learning, mental health and well-being initiatives, employee assistance program (EAP), career and professional development, active social culture and participation in a range of social impact days and activities, signature experiences including an airfield family day, and kids' footy day.
  • Culture and Values: By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on people and their development. Our vision is to become Australia's favourite airport destination, and our people are paramount to achieving this success.

Requirements

  • Previous Customer Experience
  • Passion for Providing Excellent Customer Service
  • Full Manual VIC Driver's Licence
  • Strong Interpersonal and Communication Skills
  • Team Focused and Flexible
  • Accountability and Personal Integrity
  • Ability to Multitask
  • Immaculate Personal Presentation
  • Flexibility to Work a 24-Hours Rotating Roster

About Us

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite airport destination.



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