Sofitel Dining Ambassador
2 weeks ago
Delivering Exceptional Dining Experiences
Sofitel Darling Harbour seeks a highly motivated and experienced Ambassador to lead our Food and Beverage team. As a key member of our hospitality team, you will be responsible for delivering exceptional dining experiences to our guests.
Key Responsibilities:
- Undertake general waiting duties, including taking orders and serving guests.
- Work cohesively as a team member, maintaining a positive and professional attitude.
- Familiarise yourself with VIP and regular guests, ensuring their requests and needs are met.
- Liaise with customers and the Chef/kitchen brigade to ensure service times are adhered to.
- Serve items with flair and professionalism, ensuring a high standard of service.
- Manage revenue for the shift, completing cash/charge summaries to balance daily activities.
- Implement all departmental procedures, standard operating procedures (SOPs), and checklists, ensuring a smooth operational experience.
- Assist with the training and development of all ambassadors, maintaining a detailed training log.
- Follow up on all guest comments, requests, and complaints, informing the Supervisor and Assistant Manager of all matters.
Requirements:
- Highly motivated with excellent attention to detail.
- Experience within a similar role, preferably in the hospitality industry.
- Strong communication skills, with the ability to work effectively with colleagues and guests.
- Able to work a rotating roster, including weekends and public holidays.
- Hold a current RSA certificate.
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