Sales and Account Manager
2 weeks ago
We are a proud Australian tech company, listed on the ASX. Our platform connects homeowners and tradies for all home improvement needs.
Driven by our purpose of transforming the trade industry, we aim to build better lives for everyone. Our diverse team of 350+ across Australia, New Zealand, Philippines, and Vietnam powers our innovative approach.
We've created one of the best places to work in technology, certified as a Great Place to Work. We've won numerous awards for our approaches to team engagement, diversity, equality, and belonging.
The RoleThis high-volume phone-based role is part of our motivated Account Management team. As an Account Manager, you'll be the critical point of contact for our tradie customers, ranging from sole traders to small and medium business owners.
Your goal is to help tradies maximise their return on investment (ROI) through our platform. You'll ensure they get the most value from their subscriptions. This role suits someone who enjoys working in a structured environment with a strong focus on meeting daily targets.
You'll manage a portfolio of 500+ accounts, hitting daily targets, making at least 60 dials or 2.5 hours of talk time through inbound/outbound calls, and meeting revenue targets by upselling, renewing subscriptions, and handling debt collection.
Other responsibilities include:
- Renewing tradies' subscription contracts before they expire.
- Identifying opportunities to upgrade subscription packages to suit their business needs.
- Retaining customers by addressing inquiries, solving problems, and providing tailored solutions.
- Negotiating payment plans that benefit both the customer and the business.
You should have experience working in a high-volume call centre and be comfortable with making 60-80 dials a day or hitting 2.5 hours of talk time. You're resilient, driven, and love turning a 'NO' into a 'YES' with your sales and negotiation skills.
You thrive in a fast-paced environment and enjoy winning when hitting targets. You have strong verbal and written communication skills, with strong negotiation capabilities. You're also comfortable with learning new systems and adapting to new processes.
Why Join UsWe offer a competitive salary of $65,000 - $85,000 per annum, depending on experience. You'll also receive uncapped commission, benefits, and perks. Plus, equity via our Employee Share Program. Our HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes.
Work for a market leader in the industry as part of a high-performing team. Enjoy birthday, anniversary, and volunteer leave, and up to 5 days of negative leave. Take advantage of our close-knit diverse family of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities.
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