Service Experience Expert

4 weeks ago


Sydney, New South Wales, Australia Spaceship Full time

We are currently seeking a Service Experience Expert to join our team at Spaceship in Australia.

About the Role

This role is crucial for building trust with customers, requiring a deep understanding of superannuation, investing and product knowledge, as well as empathy and strong communication skills.

About You

To be successful in this role, you will need to have 2-3 years of experience in B2C customer support, customer success or similar roles serving customer communities. Experience with customer support systems and online chat enquiries is essential, as well as knowledge of financial services such as super fund support or ETFs, investments, stocks and trading. RG146 accreditation is highly regarded.

Key Responsibilities
  • Act as customers' primary point of contact, providing an internal voice and external ear.
  • Manage incoming customer enquiries via email, chat and phone.
  • Manage customer feedback, complaints and general enquiries.
  • Nurture relationships to lead to long-term advocates.
Perks and Benefits
  • $65,000 - $75,000 per annum.
  • Flexibility to work from home 1-2 days.
  • Health and wellness benefits.
  • Learning and development allowance.
  • Working from home allowance.

In exchange for your dedication and expertise, we offer a comprehensive benefits package, including a base salary of $72,000 per year, plus opportunities for professional growth and development.


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