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Customer Service Advocate

1 month ago

Sydney, New South Wales, Australia people2people Full time

The company, a leader in its field, provides medical support and expert advice to its customer market. Due to growth, three customer service professionals are required to join the team. The organisation prioritises training and development to ensure personal growth and quality service.

The role involves building relationships with members and servicing their queries. Key responsibilities include:

  • Managing inbound call and email volume
  • Maintaining accurate records of members' queries
  • Working according to business processes, compliance, and legislative requirements
  • Providing up-to-date information to members regarding their membership

To secure an interview, candidates must possess:

  • Strong verbal and written communication skills
  • Demonstrated experience in a customer-focused or call centre role
  • A passion for working in a fast-paced, fun, and dedicated environment
  • The motivation to learn new skills
  • The ability to consult healthcare professionals and tailor communication accordingly

This role offers several benefits, including:

  • Conveniently located in the Sydney CBD
  • Discounted health insurance
  • In-house training for staff
  • Flexible working arrangements
  • Regular social events
  • Opportunities to work with a market leader

people2people, Edge Recruitment, Infront Sports, and Frog Recruitment are award-winning recruitment groups and HR solutions providers. They offer an inclusive workforce where employees, clients, and candidates can showcase their authentic selves.

With over 19 years of experience in Australia, New Zealand, and the United Kingdom, this group mitigates carbon emissions by measuring them and planting trees to offset the impact.