Building Support Coordinator Specialist

3 weeks ago

Sydney, New South Wales, Australia Metricon Full time

About the Role

Metricon Homes, a leading Australian home builder, is seeking an experienced Building Support Coordinator to join their team in South Australia. This role plays a pivotal part in ensuring customer satisfaction throughout the building process.

As a key member of the Metricon team, your responsibilities will include:

  • Proactively managing customer expectations by providing regular updates on the status of their home during the building process
  • Collaborating with Site Managers to ensure minimal touchpoints and seamless communication between clients and site personnel
  • Maintaining accurate records and documentation, including contracts, variations, and compliance certificates
  • Ensuring all information kept in the database is up-to-date and correct (client details)
  • Completing data entry, report compilation, and workflow management tasks
  • Maintaining a thorough knowledge of Metricon products, services, and processes to confidently interact with clients

This is an exciting opportunity for someone who thrives in a dynamic environment, prioritizes excellent customer service, and has exceptional organizational and communication skills.

The Ideal Candidate

We are looking for an individual with:

  • Experience in a customer-focused role with conflict and problem management focus
  • Able to read plans and knowledge of contracts as an advantage or built a home before
  • Proven ability to work in a pivotal customer contact role in a customer-focused, time-critical working environment
  • Highly organized – ability to multi-task and deal with various activities
  • Highly developed interpersonal and communication skills
  • Proven ability to work in a positive and professional manner in a goal-oriented environment
  • Intermediate Microsoft WORD, EXCEL, and OUTLOOK computer skills
  • Some experience in using database systems as an added advantage

Metricon offers a competitive salary package, attractive housing discounts, physical fitness programs, free flu vaccinations, nutrition and mental well-being initiatives, 24/7 access to the LifeWorks confidential support program, and exclusive access to building discounts, supplier/trade discounts, and retail discounts through our rewards platform.

Salary

$60,000 - $70,000 per annum, depending on experience

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