Senior Customer Success Representative

4 weeks ago

Melbourne, Victoria, Australia HiPages Group Full time

About HiPages Group:


We're a pioneering Australian tech company and market leader in the home improvement industry, with a mission to transform the trade industry and build better lives for everyone. Our team of 350-strong professionals across Australia, New Zealand, Philippines, and Vietnam drive innovation and excellence in everything we do.


We've been recognised as one of the best places to work in technology in Australia, certified as a Great Place to Work, and winner of multiple awards for our innovative approaches to team engagement and wellbeing. We're a leader in Diversity, Equality, and Belonging, endorsed by Work180 for our commitment to advancing women's careers, and proud of our diverse cultures, age span, and sexual orientation/identification.


We offer meaningful, impactful work collaborating with the best and brightest in a transparent, supportive, and fast-paced work environment. Our team members enjoy a range of benefits, including uncapped commission, benefits, and perks, plus equity via our Employee Share Program, and a chance to join our HI-Achiever Club that recognises and rewards high performance with awesome incentives and prizes.


About the Role:


We're seeking a skilled Senior Customer Success Representative to join our fast-paced call centre environment, where you'll be the critical point of contact for our tradie customers, ranging from sole traders to small and medium business owners. As a Senior Customer Success Representative, you'll manage a portfolio of 500+ accounts, helping tradies maximise their return on investment (ROI) through our platform, ensuring they get the most value from their subscriptions.


This is a high-volume phone-based role, where you'll make at least 60 dials or 2.5 hours of talk time through inbound/outbound calls, hit revenue targets by upselling, renewing subscriptions, and handling debt collection, and manage accounts by renewing tradies' subscription contracts before they expire, identifying opportunities to upgrade subscription packages to suit their business needs, retaining customers by addressing inquiries, solving problems, and providing tailored solutions, and negotiating payment plans that benefit both the customer and the business.


Requirements:


  • You've worked in a high-volume call centre before and are comfortable making 60-80 dials a day or hitting 2.5 hours of talk time.
  • You're resilient, driven, and love turning a "NO" into a "YES" with your sales and negotiation skills.
  • You thrive in a fast-paced environment and enjoy winning when hitting targets.
  • You have strong verbal and written communication skills, with strong negotiation capabilities.
  • You're comfortable with learning new systems and adapting to new processes.
  • Able to travel to the Sydney HQ minimum 6 times per year for training and events.

Salary:


The estimated salary for this role is AU$60,000 - AU$80,000 per annum, depending on experience. We offer a competitive salary and benefits package, including a range of perks and equity via our Employee Share Program.


Why join our Sales team:


  • Uncapped commission, benefits and perks, plus equity via our Employee Share Program
  • HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes
  • Work for a market leader in the industry as part of a high-performing team
  • Birthday, anniversary and volunteer leave, and up to 5 days of negative leave

About You:


We're looking for someone who is passionate about delivering exceptional customer experiences, has a strong track record of sales and negotiation, and is comfortable working in a fast-paced environment. If you're a motivated and results-driven individual who thrives in a team environment, we'd love to hear from you.


Take a look inside our home:


We offer an inspirational 'home away from home' where you can be your authentic self and do your best work every day. Our medium-sized company means you'll get the best technology and tools to work with, and you'll have the opportunity to directly contribute to our product, service, and customers. Our investment in continuous career development and a coach-style of leadership means a huge 85% of our team report they consider their direct leader 'a great leader' with 86% of the team saying hipages is a Great Place to Work.


Benefits:


  • A close-knit diverse family of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities;
  • Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;
  • Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave), plus our Employee Share Ownership Program means we're all owners of hipages;
  • Daily continental breakfast, fresh fruit and snacks;
  • Inspiring home-away-from-home office and location - based in South Yarra, only a few steps from the station, with multiple indoor and outdoor collaboration and social areas;
  • High-touch personalised investment in your continuous career development;
  • Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities -we work hard but play hard too

  • Customer Success Representative

    2 weeks ago

    Melbourne, Victoria, Australia Fitness First Full time

    Unlock Your Potential with Fitness FirstWe are seeking a highly motivated and results-driven Customer Success Representative to join our team at Fitness First.About Us:Fitness First is a globally recognized leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. Our mission is to empower people to lead fearless and...

  • Customer Success Representative

    4 weeks ago

    Melbourne, Victoria, Australia CreditorWatch Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Representative to join our team at CreditorWatch. As a key member of our Customer Experience Group, you will be responsible for identifying, supporting, and delivering engaging customer experiences across our product suite.This is a true Customer Success role where you will...

  • Customer Success Representative

    2 days ago

    Melbourne, Victoria, Australia InterCare Staffing And Employment Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Success Representative to join our team in Melbourne. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.About the RoleIn this role, you will:Develop and maintain...

  • Customer Success Representative

    5 days ago

    Melbourne, Victoria, Australia Xplor Full time

    About the OpportunityWe are seeking a highly motivated and driven Customer Success Representative to join our team in Melbourne. As a Customer Success Representative, you will be responsible for contacting, educating, and converting new business prospects into customers of our products.Reporting into the New Business Sales Team Lead, you will help us achieve...

  • Senior Customer Experience Representative

    7 days ago

    Melbourne, Victoria, Australia Allianz Australia Full time

    Allianz Australia is a leading insurance provider with a strong focus on customer service. We are currently seeking a Senior Customer Experience Representative to join our team.As a Senior Customer Experience Representative, you will be responsible for providing exceptional customer service and support to our members and partners. This includes answering...

  • Sales and Customer Success Representative

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Drive Customer Success and GrowthCulture Amp is seeking an experienced Sales and Customer Success Representative to join our team. In this role, you will be responsible for driving qualified pipeline opportunities through frontline inbound and outbound activity within our existing customer accounts.You will work in partnership with our Account Managers,...

  • Customer Service Representative: Achieve Sales Success

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    Unlock Your Potential as a Customer Service RepresentativeWe are seeking an experienced and enthusiastic individual to join our team as a Customer Service Representative. This is a fantastic opportunity for a motivated and results-driven professional to showcase their skills in delivering exceptional customer service and driving sales success.About the...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Empire Group Full time

    We are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. As a representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:* Respond to customer inquiries via phone, email, and chat* Resolve...

  • Senior Customer Success Strategist

    2 days ago

    Melbourne, Victoria, Australia Myob Full time

    About the RoleAs a Senior Customer Success Strategist at Myob, you will be responsible for managing high-value customers and driving long-term relationships. You will work closely with the B2B Sales Team and Employers to design and implement a successful go-to-market strategy.Your Day-to-DayManaging key accounts while ensuring customer advocacy and...

  • Customer Relations Representative

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...

  • Customer Engagement Representative

    13 hours ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.

  • Senior Finance Business Partner

    1 month ago

    Melbourne, Victoria, Australia Integral Senior Living Full time

    About Network RailAt Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.Our ambition is to be responsive to passengers and freight users, driving us every day to do the...

  • Senior Customer Care Representative

    1 month ago

    Melbourne, Victoria, Australia Thermo Fisher Scientific Full time

    Work ScheduleStandard (Monday to Friday)Environmental ConditionsOffice settingJob DescriptionAt Thermo Fisher Scientific, we're committed to enabling our customers to make a positive impact on the world. As a Senior Customer Care Representative, you'll play a critical role in delivering exceptional service and support to our critical customers.Key...

  • Customer Success Advocate

    2 weeks ago

    Melbourne, Victoria, Australia Xplor Full time

    About This OpportunityXplor is seeking a skilled Customer Success Advocate to join our Melbourne-based team. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve success with our platform.Key ResponsibilitiesProvide exceptional customer support and guidance on the effective use of our platform to...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Monash University. Full time

    About the RoleOur company is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesResolve customer complaints and issues in a timely and professional mannerProvide product information...

  • Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia Pace Appointments Full time

    Customer Service RepresentativeOur client, a well-established International Freight Forwarder, is seeking a skilled Customer Service Representative to join their dynamic team. Based in the Western Suburbs, you will be responsible for providing exceptional service to clients, managing purchase orders, and ensuring seamless cargo tracking.The Position:You will...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Oracle Full time

    About the Role: We are looking for a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer support and resolving customer complaints in a timely and professional manner.Key Responsibilities: - Respond to customer inquiries via phone and email - Resolve customer...

  • APAC Customer Success Representative

    2 weeks ago

    Melbourne, Victoria, Australia SevenRooms Full time

    About SevenRoomsSevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryAs a Customer Engagement Associate at the Customer Engagement Centre, you will be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your...

  • Customer Service Representative

    4 weeks ago

    East Melbourne, Victoria, Australia Bolton Clarke Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Bolton Clarke. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:Receive and...