Customer Success Representative

1 month ago

Melbourne, Victoria, Australia Xplor Full time

About the Opportunity


We are seeking a highly motivated and driven Customer Success Representative to join our team in Melbourne. As a Customer Success Representative, you will be responsible for contacting, educating, and converting new business prospects into customers of our products.


Reporting into the New Business Sales Team Lead, you will help us achieve sales growth by qualifying leads and setting product demonstration appointments with potential new client accounts.


The successful candidate will have:



  • 2 years experience in an outbound sales position
  • Excellent communication and negotiation skills, and naturally articulate
  • Confident phone manner and active listening skills
  • Ability to multitask, prioritise, and manage time effectively
  • Show awareness of own strengths and areas for growth and develop and apply new skills
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • Ability to work in a team where you manage your own time and priorities
  • Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same
  • You're a true team player who knows that we all have to sometimes roll up our sleeves
  • You align with our four core values and you're simply a good human

In return, we offer a competitive salary range of $60,000 - $80,000 per annum, plus additional benefits including flexible working arrangements, ongoing dedication to Diversity & Inclusion initiatives, access to free mental health support, and more.


At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don't quite tick all the boxes, we still encourage you to apply.


Our Four Core Values


We live by four core values that guide us from how we hire and recognise our team members to how we interact with our customers day to day:


Make life simple
Build for people
Move with purpose
Create lasting communities


If these values sound like you, and describe people you want to work with, you will thrive at Xplor.


Some of the perks and benefits of working with us include:



  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
  • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
  • Access to free mental health support

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