Customer Success Representative
1 week ago
We are seeking a highly motivated and results-driven Customer Success Representative to join our team at Fitness First.
About Us:
Fitness First is a globally recognized leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. Our mission is to empower people to lead fearless and extraordinary lives through fitness and wellness.
Your Role:
As a Customer Success Representative, you will be responsible for driving membership growth by performing outreach activities, generating and converting leads, and providing exceptional customer service. You will interact with people from all walks of life, inspiring them to take action towards their physical, mental, and emotional wellness.
Your Key Responsibilities:
- Contribute to club sales budget utilizing sales promotions and referrals campaigns.
- Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities.
- Achieve the required number of lead contacts via telephone to maximize sales opportunities.
- Provide sales presentations and tours to prospective members.
- Create great member journeys via positive and personalized interactions.
- Achieve successful outcomes to enquiries.
- Open and close the club as per the club roster.
- Active involvement in member retention programs, inspiring members to continue their fitness journey.
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.
What We Offer:
- An estimated hourly rate of $29.04 (inclusive of casual loading), plus commission.
- A complimentary Platinum Fitness First membership.
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group.
- Elevate your professional and personal growth with access to our industry-leading learning and development content.
About Fitness and Lifestyle Group:
Fitness and Lifestyle Group is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
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