Customer Success Representative

1 week ago


Melbourne, Victoria, Australia Fitness First Full time
Unlock Your Potential with Fitness First

We are seeking a highly motivated and results-driven Customer Success Representative to join our team at Fitness First.

About Us:

Fitness First is a globally recognized leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. Our mission is to empower people to lead fearless and extraordinary lives through fitness and wellness.

Your Role:

As a Customer Success Representative, you will be responsible for driving membership growth by performing outreach activities, generating and converting leads, and providing exceptional customer service. You will interact with people from all walks of life, inspiring them to take action towards their physical, mental, and emotional wellness.

Your Key Responsibilities:

  • Contribute to club sales budget utilizing sales promotions and referrals campaigns.
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities.
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities.
  • Provide sales presentations and tours to prospective members.
  • Create great member journeys via positive and personalized interactions.
  • Achieve successful outcomes to enquiries.
  • Open and close the club as per the club roster.
  • Active involvement in member retention programs, inspiring members to continue their fitness journey.
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.

What We Offer:

  • An estimated hourly rate of $29.04 (inclusive of casual loading), plus commission.
  • A complimentary Platinum Fitness First membership.
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group.
  • Elevate your professional and personal growth with access to our industry-leading learning and development content.

About Fitness and Lifestyle Group:

Fitness and Lifestyle Group is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.



  • Melbourne, Victoria, Australia CreditorWatch Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Representative to join our team at CreditorWatch. As a key member of our Customer Experience Group, you will be responsible for identifying, supporting, and delivering engaging customer experiences across our product suite.This is a true Customer Success role where you will...


  • Melbourne, Victoria, Australia InterCare Staffing And Employment Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Success Representative to join our team in Melbourne. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.About the RoleIn this role, you will:Develop and maintain...


  • Melbourne, Victoria, Australia Xplor Full time

    About the OpportunityWe are seeking a highly motivated and driven Customer Success Representative to join our team in Melbourne. As a Customer Success Representative, you will be responsible for contacting, educating, and converting new business prospects into customers of our products.Reporting into the New Business Sales Team Lead, you will help us achieve...


  • Melbourne, Victoria, Australia Culture Amp Full time

    Drive Customer Success and GrowthCulture Amp is seeking an experienced Sales and Customer Success Representative to join our team. In this role, you will be responsible for driving qualified pipeline opportunities through frontline inbound and outbound activity within our existing customer accounts.You will work in partnership with our Account Managers,...


  • Melbourne, Victoria, Australia Telstra Full time

    Unlock Your Potential as a Customer Service RepresentativeWe are seeking an experienced and enthusiastic individual to join our team as a Customer Service Representative. This is a fantastic opportunity for a motivated and results-driven professional to showcase their skills in delivering exceptional customer service and driving sales success.About the...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.


  • Melbourne, Victoria, Australia Pace Appointments Full time

    Customer Service RepresentativeOur client, a well-established International Freight Forwarder, is seeking a skilled Customer Service Representative to join their dynamic team. Based in the Western Suburbs, you will be responsible for providing exceptional service to clients, managing purchase orders, and ensuring seamless cargo tracking.The Position:You will...


  • Melbourne, Victoria, Australia Oracle Full time

    About the Role: We are looking for a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer support and resolving customer complaints in a timely and professional manner.Key Responsibilities: - Respond to customer inquiries via phone and email - Resolve customer...


  • Melbourne, Victoria, Australia SevenRooms Full time

    About SevenRoomsSevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood...


  • Melbourne, Victoria, Australia Empire Group Full time

    We are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. As a representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:* Respond to customer inquiries via phone, email, and chat* Resolve...


  • Melbourne, Victoria, Australia Public Sector People Full time

    Public Sector People is seeking a skilled Customer Service Representative to join their team for a 6-month temporary contract. The successful candidate will provide excellent first-point-of-contact service to customers contacting the Council, responding to requests in an efficient, timely and courteous manner.Key Responsibilities:To provide high-quality...


  • Melbourne, Victoria, Australia HiPages Group Full time

    About HiPages Group:We're a pioneering Australian tech company and market leader in the home improvement industry, with a mission to transform the trade industry and build better lives for everyone. Our team of 350-strong professionals across Australia, New Zealand, Philippines, and Vietnam drive innovation and excellence in everything we do.We've been...


  • Melbourne, Victoria, Australia Australian Distilling Co Full time

    Customer Service RepresentativeAustralian Distilling Co is seeking an experienced Customer Service Representative to join our team. As the face of our brand, you will be responsible for delivering exceptional customer service and ensuring our venue is presented to the highest standard.


  • Melbourne, Victoria, Australia Coles Full time

    We're looking for a Customer Service Representative to join our team at Coles. As a representative, you'll be the first point of contact for our customers, providing exceptional service and support.What does the role involve?As a Customer Service Representative, you'll be responsible for:Providing excellent customer service and resolving customer...


  • Melbourne, Victoria, Australia Werribee Toyota Full time

    Customer Service Representative needed at Werribee ToyotaPlease quote the reference number to be considered for this role.Varied and challenging role as a Frontline Customer Service RepresentativeMonday to Friday hours with occasional SaturdaysWork as part of a team at Werribee ToyotaAt Werribee Toyota, we pride ourselves on providing excellent customer...


  • Melbourne, Victoria, Australia G&C Mutual Bank Full time

    We are seeking a Customer Service Representative to join our team at G&C Mutual Bank.The ideal candidate will be a collaborative service professional who is a consistent advocate of our brand, results-oriented, well-organised, and able to communicate confidently with a broad customer group.The successful candidate will assist our walk-in customers and those...


  • East Melbourne, Victoria, Australia Bolton Clarke Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Bolton Clarke.Company OverviewBolton Clarke is a leading organization dedicated to providing exceptional services to individuals who wish to stay at home longer. We pride ourselves on our commitment to delivering high-quality care and support.In this role, you will be part of...


  • Melbourne, Victoria, Australia Great Southern Bank Full time

    Customer Service RepresentativeAt Great Southern Bank, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for our customers, you'll provide exceptional support and service, helping them achieve their financial goals.Key Responsibilities:Provide personalized support to customers through various channelsHelp...


  • Melbourne, Victoria, Australia Pathfinder Recruitment Full time

    We are seeking a Customer Service Representative to join our team at Pathfinder Recruitment. As a key point of contact, you will be responsible for delivering exceptional customer service to our clients.The ideal candidate will have 2-3 years of experience in a call centre or customer service role, with strong written and verbal communication skills. You...