Technical Field Support Specialist

1 day ago

Albury, Australia beBeeService Full time $50,000 - $75,000
Job Title:

A technical support role with a focus on field-based work, requiring the ability to travel to customer sites to install, troubleshoot, repair and maintain electronic gaming machines.

Your Responsibilities:
  • Perform scheduled tasks, preventative maintenance, break/fix repairs and system diagnostics at customer locations.
  • Install, remove, upgrade, modify and change games on gaming equipment at customer sites.
  • Investigate and resolve complex system faults and perform repair work as needed.
  • Respond promptly to service calls to meet customer expectations and requirements.
  • Collaborate with venue staff to ensure high customer satisfaction.
Reporting & Documentation:
  • Collect and report all activities accurately using Aristocrat's field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks and inventory.
  • Record all part usage and complete returns per standard procedures.
  • Assist with internal reporting and respond to departmental requests as required.
Workplace Health & Safety (WHS) & Compliance:
  • Understand and comply with company and venue WHS policies, procedures and regulations.
  • Follow accident/incident/near miss processes and conduct investigations as necessary.
  • Ensure all activities meet regulatory and compliance requirements.

To succeed in this role, you will require excellent problem-solving, troubleshooting and fault-finding capabilities. You will also possess strong interpersonal skills and a customer service attitude, with the ability to work independently across multiple sites.

Requirements:
  • Valid driver's licence.
  • Ability to acquire relevant state/territory gaming licences (support provided).
  • Excellent problem-solving, troubleshooting and fault-finding skills.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently.
  • Good time management and scheduling skills.
  • Proficient in using mobile devices and field service applications for reporting.

We welcome applicants from diverse backgrounds and identities.

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