Technical Support Specialist

1 day ago

Albury City Council, Australia beBeeField Full time $80,000 - $120,000
Job Title: Technical Support Specialist

Job Summary:

We are seeking a skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and service excellence to customers, working closely with the Service Manager and wider Field Services team.

The ideal candidate will have excellent problem-solving and troubleshooting skills, as well as strong interpersonal and customer service skills. They will be able to work independently across multiple customer sites, and have flexibility to work weekends and public holidays as needed.

Key Responsibilities:

  • Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site.
  • Install, remove, upgrade, modify, and change games on gaming equipment at customer sites.
  • Investigate and resolve complex system faults, and perform repair work as required.
  • Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
  • Collaborate efficiently with venue staff and maintain high levels of customer satisfaction.

Reporting & Documentation:

  • Accurately collect and report all activities using Aristocrat's field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record part usage and ensure returns are completed as per compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance:

  • Ensure understanding of and alignment with Company policies, procedures, and regulations.
  • Follow accident/incident/near miss processes and conduct investigations as required.
  • Meet legislative and regulatory Compliance requirements.

Requirements:

  • Valid Australian driver's licence.
  • Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good interpersonal skills with ability to handle time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.

Preferred Requirements:

  • Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements:

  • Able to lift/move up to 25kg safely using accurate manual handling techniques and tools.
  • Able to comfortably step up onto a safety step and work in variable physical environments.
  • Comfortable standing for most of the workday.
  • Able to comfortably bend, squat, and work at ground level if required.
  • Able to move arms above head and work at shoulder height if required.

Why This Role?

This is an ideal opportunity for someone who is technically minded and customer-focused. As a Technical Support Specialist, you will play a vital role in delivering technical support and service excellence to our customers.

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