Technical Support Specialist

4 days ago

Albury, Australia beBeeField Full time $95,000 - $110,000

Job Overview:

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This role involves working as a technical support professional, delivering high-quality service and expertise to customers at their sites. The successful candidate will work closely with the Service Manager and wider team to provide comprehensive technical support services including installation, troubleshooting, repair, and maintenance of electronic gaming machines.

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Reporting and Documentation:

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  • Accurately collect and report all activities using field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record part usage and ensure returns are completed as per compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.
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Workplace Health and Safety (WHS) and Compliance:

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  • Understand and align with company policies, procedures, and regulations.
  • Follow accident/incident/near miss processes and conduct investigations as required.
  • Ensure all activities meet regulatory compliance requirements.
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Requirements:

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  • A valid Australian driver's licence.
  • The ability to acquire and maintain relevant state/territory gaming licences (support provided).
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good interpersonal skills with the ability to manage time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.

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