Technical Support Specialist

1 day ago

Albury, Australia beBeeFieldService Full time $90,000 - $120,000

Delivering top-notch technical support and service excellence across customer sites is a vital aspect of this role.

This position involves working closely with the Service Manager and wider Field Services team to provide a full range of technical support including installation, troubleshooting, repair, and maintenance of electronic gaming machines.

Key Responsibilities

Customer & Technical Service

  • Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site.
  • Install, remove, upgrade, modify, and change games on gaming equipment at customer sites.
  • Investigate and resolve problems including complex system faults, and perform repair work as required.
  • Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
  • Collaborate efficiently with venue staff and maintain a high level of customer satisfaction.

Reporting & Documentation

  • Accurately collect and report all activities using field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record all part usage and ensure returns are completed as per compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance

  • Ensure alignment with company policies, procedures, and regulations.
  • Familiarize yourself with accident/incident/near miss processes and investigations as required.

Requirements

Some key qualifications for this role include:

  • Valid Australian driver's licence.
  • Ability to acquire and maintain relevant state/territory gaming licences.
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good interpersonal skills with the ability to handle time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends, public holidays as needed.

Physical Requirements

The successful candidate will need to meet the following physical requirements:

  • Able to lift/move up to 25kg safely.
  • Able to comfortably step up onto a safety step and work in variable physical environments.
  • Comfortable aiming for extended periods and standing for most of the workday.
  • Able to comfortably bend, squat, and work at ground level if required.
  • Able to comfortably move arms above head and work at shoulder height if required.

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