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Technical Support Specialist

3 weeks ago

Albury, Australia beBeeFieldService Full time $95,000 - $115,000
Job Title: Technical Support Specialist

This is a pivotal role in delivering technical support and service excellence across customer sites. As a Technical Support Specialist, you will play a crucial part in ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with company initiatives, safety standards, and compliance obligations.

  • Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site.
  • Install, remove, upgrade, modify and change games on gaming equipment at customer sites.
  • Investigate and resolve complex system faults, and perform repair work as required.
  • Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
  • Collaborate efficiently with venue staff and maintain high customer satisfaction levels.
Key Responsibilities:
  • Collect and report all activities using field service management tools.
  • Ensure real-time data entry and accuracy of service records, tasks, and inventory.
  • Record part usage and returns as per company SLA and compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance:
  • Understand and align with company and venue WHS policies, procedures, and regulations.
  • Follow accident/incident/near miss processes and conduct investigations as required.
  • Ensure all activities meet company and regulatory compliance requirements.
Requirements:
  • Valid driver's license.
  • Ability to acquire and maintain relevant state/territory gaming licenses (support provided).
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good time management skills and ability to manage tasks and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.
Preferred Qualifications:
  • Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.
Physical Requirements:
  • Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
  • Able to comfortably step up onto a safety step and work in variable physical environments.
  • Comfortable standing for extended periods and moving through diverse work environments.
  • Able to bend, squat, and work at ground level if required.
  • Able to move arms above head and work at shoulder height if required.
Travel:

Up to 25% travel may be required.

Additional Information:

Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.