Field Support Specialist

3 days ago

Albury, Australia beBeeTechnical Full time $90,000 - $120,000
Job Title

As a technical support specialist, you will play a vital role in delivering service excellence across customer sites. Working closely with the Service Manager and wider team, you'll be responsible for providing technical support including installation, troubleshooting, repair, and maintenance of electronic devices.

You will be a significant face of the organization, ensuring smooth operations for customers by providing hands-on support and professional service that aligns with safety standards and compliance obligations.

Key Responsibilities
  • Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site.
  • Install, remove, upgrade, modify and configure equipment at customer sites.
  • Investigate and resolve problems including complex system faults, and perform repair work as required.
  • Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
  • Collaborate efficiently with venue staff and maintain a high level of customer satisfaction.
Reporting & Documentation
  • Accurately collect and report all activities using field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record all part usage and ensure returns are completed as per compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance
  • Ensure an understanding of and alignment with Company WHS policies, procedures, and regulations.
  • Adhere to health, safety, and welfare of all employees, visitors, and contractors.
  • Follow accident/incident/near miss processes and conduct investigations as required.
Requirements
  • Valid driver's licence.
  • Ability to acquire and maintain relevant state/territory gaming licences (support provided).
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good interpersonal skills with the ability to handle time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.
Preferred Qualifications
  • Experience in a technical field service role, industry or electronics/mechanical repair.
  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.
Physical Requirements
  • Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
  • Able to comfortably step up onto a safety step and work in variable physical environments.
  • Comfortable aiming for extended periods and standing for most of the workday.
  • Able to comfortably bend, squat, and work at ground level if required.
  • Able to comfortably move arms above head and work at shoulder height if required.
Why Work With Us?

We strive to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.

Our Values: All about the Customer, Talent Unleashed, Collective Brilliance, Good Business Good Citizen.

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