Technical Support Specialist

2 days ago

Albury, Australia beBeeFieldServiceTechnician Full time $72,000 - $96,000
Job Title: Technical Support Specialist

This is a key role in delivering technical support and service excellence to customers across various sites.

  • Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
  • Install, remove, upgrade, modify, and change games on gaming equipment at customer sites, including when venues are closed.
  • Investigate and resolve complex system faults and perform repair work as required.
  • Respond promptly and authoritatively to meet customer expectations and SLA requirements.
  • Collaborate efficiently with venue staff and maintain high customer satisfaction.

Responsibilities & Requirements

  • Collect and report all activities accurately using field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record part usage and ensure returns are completed according to compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) Compliance

  • Understand and align with Company WHS policies, procedures, and regulations, including:
    • The health, safety, and welfare of all employees, visitors, and contractors.
    • Accident/incident/near miss processes and investigations as required.
    • Ensuring all activities meet legislative and regulatory Compliance requirements.

Requirements

  • Valid driver's licence.
  • Ability to acquire and maintain relevant state/territory gaming licences (support provided).
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good interpersonal skills to handle time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.

Desirable Qualifications

  • Experience in a technical field service role or gaming industry.
  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

The successful candidate must be able to meet the following physical requirements:

  • Able to lift/move up to 25kg safely using manual handling techniques and tools.
  • Able to comfortably step up onto a safety step and work in variable physical environments.
  • Comfortable standing for extended periods and aiming for most of the workday.
  • Able to comfortably bend, squat, and work at ground level if required.
  • Able to comfortably move arms above head and work at shoulder height if required.
Why Join Us?

We are a world leader in gaming content and technology. We deliver great performance for our B2B customers and bring joy to the lives of millions who love playing our casino and mobile games. While we focus on fun, we never forget our responsibilities, striving to lead the way in responsible gameplay and lift the bar in company governance, employee wellbeing, and sustainability.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity. EEO M/F/D/V

  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities

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