Technical Service Specialist

1 week ago

Albury, Australia beBeeTechnician Full time $70,554 - $91,284
Job Overview

This role is designed for a skilled technical professional who will play a vital part in delivering top-notch support and service excellence across customer sites.

You will work closely with the Service Manager and wider team, responsible for providing a full range of technical support including installation, troubleshooting, repair, and maintenance of electronic gaming machines.

This position is ideal for someone who is technically minded and customer-focused, with excellent problem-solving skills and strong interpersonal abilities.

Main Responsibilities
  • Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site.
  • Install, remove, upgrade, modify, and game change to gaming equipment at customer sites, including when venues are closed to the public.
  • Investigate and resolve complex system faults, and perform repair work as required.
  • Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
  • Collaborate efficiently with venue staff and maintain high customer satisfaction levels.
Reporting & Documentation
  • Accurately collect and report all activities using field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record part usage and ensure returns are completed as per compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance
  • Ensure understanding and alignment with Company and venue WHS policies, procedures, and regulations.
  • Accident/incident/near miss processes must be followed, and investigations conducted as required.
  • All activities must meet Company & legislative & regulatory Compliance requirements.
Requirements
  • A valid Australian driver's license.
  • Ability to acquire and maintain relevant state/territory gaming licenses.
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good interpersonal skills with ability to handle time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.
Preferred Qualifications
  • Experience in a technical field service role or electronics/mechanical repair.
  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.
Physical Requirements
  • Able to lift/move up to 25kg safely, using manual handling techniques and tools.
  • Able to comfortably step up onto a safety step and work in variable physical environments.
  • Comfortable aiming for extended periods and standing for most of the workday.
  • Able to comfortably bend, squat, and work at ground level if required.
  • Able to comfortably move arms above head and work at shoulder height if required.

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