Reservations Coordinator

4 weeks ago


Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time
About the Role

We are seeking a skilled Reservations Agent to join our team at Mantra Pandanas. As a key member of our hotel team, you will play a vital role in ensuring our guests have an exceptional experience from the moment they make their reservation to their arrival.

Key Responsibilities
  • Manage reservations made through various channels, providing guests with accurate information on room availability, rates, and special offers.
  • Be the primary point of contact for guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
  • Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.
  • Safely and securely handle payment transactions, verifying billing details for accuracy.
  • Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.
  • Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.
  • Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and supportive team.
  • Professional development and training opportunities.
  • A fun and fast-paced work environment.
Requirements
  • Customer service-oriented with exceptional communication skills.
  • Previous experience in a similar role in the hospitality industry is preferred.
  • Proficiency in using reservation and property management systems is a plus.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Team player with a positive attitude and willingness to go the extra mile.
About Us

Mantra Pandanas is a modern and chic hotel located in the heart of Darwin city. We offer a range of conferencing and event style facilities, dining experiences, and recreational activities for our guests to enjoy. We are committed to providing exceptional service and creating memorable experiences for our guests.

We welcome applications from Aboriginal and Torres Strait Islander people and encourage diversity and inclusion in our workplace.



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