Reservations Coordinator
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Manage all incoming reservations inquiries efficiently and professionally, providing accurate information and resolving any issues promptly.
- Assist guests with availability, room selection, and rates, while promoting our hotel's services and special offers.
- Utilize our property management system to accurately input and update reservation details, ensuring seamless communication with our teams.
- Monitor room availability and assist in maximizing occupancy and revenue through upselling and cross-selling techniques.
- Develop and maintain strong relationships with our guests, ensuring their needs are met and exceeded.
What We Offer
- A competitive salary and incentive scheme.
- Opportunity for career advancement within a global hotel brand.
- Excellent staff benefits, including discounted car parking, generous accommodation benefits, and F&B discounts across the group.
- Duty meals provided in a fully staffed and maintained staff canteen.
- Laundered staff uniform.
- Shangri-La Academy offering lifelong development programs.
Requirements
- Previous experience in a Reservations/Front Office Management role.
- Experience using Opera PMS.
- Exceptional written and verbal communication skills.
- Ability to work under pressure and problem-solve.
- Strong attention to detail and organizational skills.
How to Apply
Please submit your resume together with a covering letter, outlining your relevant experience and qualifications for this role.
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