Reservations Coordinator

3 weeks ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
Reservations Agent

About the Role

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Manage all incoming reservations inquiries efficiently and professionally, providing accurate information and resolving any issues promptly.
  • Assist guests with availability, room selection, and rates, while promoting our hotel's services and special offers.
  • Utilize our property management system to accurately input and update reservation details, ensuring seamless communication with our teams.
  • Monitor room availability and assist in maximizing occupancy and revenue through upselling and cross-selling techniques.
  • Develop and maintain strong relationships with our guests, ensuring their needs are met and exceeded.

What We Offer

  • A competitive salary and incentive scheme.
  • Opportunity for career advancement within a global hotel brand.
  • Excellent staff benefits, including discounted car parking, generous accommodation benefits, and F&B discounts across the group.
  • Duty meals provided in a fully staffed and maintained staff canteen.
  • Laundered staff uniform.
  • Shangri-La Academy offering lifelong development programs.

Requirements

  • Previous experience in a Reservations/Front Office Management role.
  • Experience using Opera PMS.
  • Exceptional written and verbal communication skills.
  • Ability to work under pressure and problem-solve.
  • Strong attention to detail and organizational skills.

How to Apply

Please submit your resume together with a covering letter, outlining your relevant experience and qualifications for this role.



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