Reservations Coordinator

2 weeks ago


Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

Job Title: Reservations Clerk

About the Role:

We are seeking a dedicated professional to join our Reservations Team at the Quicksilver Group. As a Reservations Clerk, you will play a crucial role in providing exceptional customer service to our guests.

Key Responsibilities:

  • Take and confirm passengers' bookings
  • Issue tickets and answer questions about itineraries, products, rates, and tours
  • Communicate and sell our products in a friendly and professional manner

Requirements:

  • Natural ability and passion for delivering exceptional customer service
  • Fantastic communication skills, particularly with spoken, phone, and written word
  • Enthusiastic team player
  • Ability to consistently portray professionalism with personal presentation and behaviors
  • Availability for shift work between 6.30am to 8pm, including a 7-day rotational roster

Prerequisites:

  • Previous experience within the tourism industry
  • Computerized reservations, ticketing, and manifesting skills
  • Cash handling skills are highly desired

About Us:

The Quicksilver Group operates a wide range of ecotourism-based cruises to the Great Barrier Reef, including Great Adventures Reef and Green Island Cruises. We are a reputable company with a strong commitment to providing exceptional customer service.

How to Apply:

Visit our website at https://qsg.re/epeq to apply for this position.



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