Program Delivery Coordinator

3 months ago

Melbourne City Centre, Australia Navitas Full time

**About Us**

Originally founded in 2004, Women & Leadership Australia are the experts in leadership development and professional growth. Supporting more than 60,000 leaders through our targeted programs and events, we understand best practice leadership, impactful learning and the power of embracing equity and inclusion.

In 2023 we joined forces with our sister brands, Australian School of Applied Management (ASAM) and National Excellence in School Leadership Institute (NESLI), expanding Women & Leadership Australia to deliver leadership programs for leaders of all genders, with specialised programs for individuals, organisations and schools.

Women & Leadership Australia is part of Navitas Pty Ltd, a leading global education provider that offers an extensive range of educational services.

**About the role**

The Program Delivery Coordinator is responsible for managing program’s logistics in line with the organisation’s standards. The role focuses on client engagement and outcomes, and will take a variety of administrative, program management, and client support duties.

We are currently recruiting for part time - 4 days a week (0.8), starting the week of the 28th of October. This role can be performed remotely.
- Developing and implementing program checklists and templates, while overseeing logistics and participant support requirements.
- Engaging with participants from enrolment to program completion, providing guidance in alignment with project plans and support processes.
- Liaising with internal stakeholders to determine and document project plans.
- Managing data within the Customer Relationship Management system (FileMaker) and Learning Management System (Canvas).
- Handling venue liaison, webinar setup/administration, and providing technical support, occasionally after hours.
- Offering proactive, punctual, and friendly support to participants, focusing on positive engagement and outcomes.
- Ensuring compliance with company policies and procedures while building strong relationships with clients and participants.
- Addressing customer complaints and formulating solutions, as well as providing rescheduled coaching outcomes in line with guidelines.
- Identifying and implementing process improvements to enhance business operations and participant engagement.
- Supporting and providing backup to the Participant Learning Hub teams when needed, and handling other ad-hoc duties as required.
- This role requires a keen eye for detail, strong organisational skills, and a proactive approach to enhancing the participant experience.

**Key Selection Criteria**:

- Proven experience in customer support or engagement.
- Excellent written and verbal communication skills.
- Strong attention to detail with effective planning and organisational skills.
- Strong interpersonal skills, able to build and maintain stakeholder relationships.
- Ability to remain calm and solution-focused under pressure.
- High proficiency in Microsoft Office and CRM/student management systems.
- Creative problem-solving skills with a stakeholder-focused approach.
- Ability to manage competing priorities across multiple projects. _A high level of attention to detail is essential to operate successfully in this position._

**What we can offer you**:

- Join a highly engaged and supportive team in one of Australasia's most prolific and highly regarded providers of leadership and management education, that aims to create gender equity and inclusive workplaces across all industry and sectors
- Flexible working arrangements
- Role ownership and development with an opportunity for growth
- Discounted education opportunities as a part of the larger Navitas network
- Collegial and collaborative environment with the aim of academic excellence
- Salary packaging and novated leasing

**Gender Equality, Diversity, and Inclusion**

**How to apply**

Applications close on Friday the 18th of October at 5pm. We reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

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