Reservations Coordinator

4 weeks ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
Reservations Agent Job Description

As a Reservations Agent at Shangri-La The Marina, Cairns, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a seamless reservation experience while upholding the highest standards of customer service.

Key Responsibilities:
  • Manage all incoming reservations inquiries efficiently and professionally
  • Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers
  • Exemplary written and verbal communication skills
  • Ability to work under pressure and problem solve
  • Accurately input and update reservation details into the hotel's property management system
  • Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques
  • Ability to effectively manage your time and multitask to ensure deadlines and timeframes are met
  • Exceptional telephone technique and communication skills
What We Offer:
  • A competitive salary and incentive scheme
  • Opportunity for career advancement within a global hotel brand
  • Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group
  • Duty meals provided in fully staffed and maintained staff canteen
  • Laundered staff uniform
  • Shangri-La Academy offering lifelong development programs

Please submit your resume together with a covering letter.



  • Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

    Reservations Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Reservations Clerk to join our team at the Quicksilver Group. As a key member of our Reservations Team, you will play a crucial role in providing exceptional customer service to our guests.Key Responsibilities:Take and confirm passenger bookings, issue tickets, and answer...


  • Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

    Reservations Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Reservations Clerk to join our team at the Quicksilver Group. As a key member of our Reservations Team, you will play a crucial role in providing exceptional customer service to our guests.Key Responsibilities:Take and confirm passenger bookings, issue tickets, and answer...


  • Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

    Reservations Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Reservations Clerk to join our team at the Quicksilver Group. As a key member of our Reservations Team, you will play a crucial role in providing exceptional customer service to our guests.Key Responsibilities:Take and confirm passenger bookings, issue tickets, and answer...


  • Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

    Job Title: Reservations ClerkJob Summary: We are seeking a dedicated professional to join our Reservations Team at Great Adventures, a part of the Quicksilver Group. As a Reservations Clerk, you will be responsible for providing exceptional customer service to our guests, taking and confirming bookings, and issuing tickets.Key Responsibilities:Deliver...


  • Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

    Reservations Clerk Job DescriptionWe are seeking a skilled and enthusiastic Reservations Clerk to join our team at the Quicksilver Group. As a key member of our Reservations Team, you will play a crucial role in providing exceptional customer service to our guests.Key Responsibilities:Take and confirm passenger bookings, issuing tickets and answering...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Job Title: Reservations AgentJob Summary:We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling reservation inquiries, and ensuring seamless check-in and check-out...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Job Title: Reservations AgentAbout the RoleAs a Reservations Agent with Shangri-La Cairns, you will be the primary point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a seamless reservation experience while upholding the highest standards of customer service.Key ResponsibilitiesManage all...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Reservations AgentJoin Shangri-La Cairns, a luxury five-star hotel located on the waterfront in Cairns, as a Reservations Agent. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is seamless and memorable.About the RoleManage all incoming reservations...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Reservations AgentAbout the RoleWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesManage all...


  • Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

    Job Title: Reservations ClerkAbout the Role:We are seeking a dedicated professional to join our Reservations Team at the Quicksilver Group. As a Reservations Clerk, you will play a crucial role in providing exceptional customer service to our guests.Key Responsibilities:Take and confirm passengers' bookingsIssue tickets and answer questions about...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    About the Role:We are seeking a skilled and experienced Reservations Agent to join our team at Shangri-La The Marina, Cairns. As a key member of our Front Office team, you will be responsible for managing all incoming reservations inquiries efficiently and professionally.Your Key Responsibilities:Manage all incoming reservations inquiries via phone, email,...


  • Cairns City, Queensland, Australia Nova Systems Full time

    About the Role:We are seeking a highly skilled Maintenance Scheduling Coordinator to join our team at Nova Systems in Cairns.In this critical role, you will be responsible for coordinating and scheduling maintenance activities to ensure the successful delivery of the Navy's Patrol and Hydrographic capabilities.As a key member of our team, you will work...


  • Cairns City, Queensland, Australia UniLodge Full time

    {"h1": "Customer Service Coordinator Opportunity at UniLodge", "p": "At UniLodge, we're seeking a passionate and customer-focused professional to join our team as a Customer Service Coordinator on a casual basis. As a key member of our team, you'll be responsible for delivering exceptional resident experiences, providing support and guidance, and...

  • Maintenance Planner

    2 weeks ago


    Cairns, Queensland, Australia Nova Group Full time

    About the Role:We are looking for a highly skilled Maintenance Planner to join our team in Cairns, supporting Norsta Maritime and the Hydrographic Vessels.This pivotal role plays a crucial part in ensuring the successful delivery of the Navy's Patrol and Hydrographic capabilities.Responsibilities:Preparing and delivering comprehensive planning and scheduling...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Role OverviewWe are seeking a highly organized and charismatic Guest Service Representative to join our team at Shangri-La The Marina, Cairns.About the HotelLocated beside Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La The Marina, Cairns is a luxury five-star hotel with 255 guest rooms, 18 function venues, and extensive food and beverage...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Job Title: Guest Service RepresentativeShangri-La The Marina, Cairns is seeking a highly skilled and charismatic Guest Service Representative to join our team of friendly and dedicated individuals, committed to providing exceptional service within our Front Office department at a 5-star level.About the Role:As a Guest Service Representative, you will be...


  • Cairns, Queensland, Australia Nova Group Full time

    Job DescriptionAbout the RoleWe are seeking a skilled Maintenance Planner to join our team in Cairns, supporting Norsta Maritime and the Hydrographic Vessels.This pivotal role plays a crucial part in ensuring the successful delivery of the Navy's Patrol and Hydrographic capabilities.Please note: This role is based in Cairns. Relocation assistance will be...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns, overlooking Marlin Marina and Trinity Inlet. Our hotel features 255 guest rooms, 18 function venues, and extensive food and beverage facilities.We are seeking an experienced and charismatic Guest Service Representative to join our team of friendly and dedicated staff....


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Role OverviewShangri-La The Marina, Cairns is seeking a highly skilled Guest Service Representative to provide exceptional service within our Front Office department at a 5-star level.About the HotelLocated beside Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La The Marina, Cairns is a luxury five-star hotel offering 255 guest rooms, 18...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Role OverviewWe are seeking a highly skilled and charismatic Guest Service Representative to join our team at Shangri-La The Marina, Cairns.About the RoleAs a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesDeliver...