Reservations Coordinator
4 weeks ago
As a Reservations Agent at Shangri-La The Marina, Cairns, you will be the first point of contact for guests wishing to book their stay at our hotel. Your primary responsibility will be to provide a seamless reservation experience while upholding the highest standards of customer service.
Key Responsibilities:- Manage all incoming reservations inquiries efficiently and professionally
- Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers
- Exemplary written and verbal communication skills
- Ability to work under pressure and problem solve
- Accurately input and update reservation details into the hotel's property management system
- Monitor room availability and assist in maximising occupancy and revenue through upselling and cross-selling techniques
- Ability to effectively manage your time and multitask to ensure deadlines and timeframes are met
- Exceptional telephone technique and communication skills
- A competitive salary and incentive scheme
- Opportunity for career advancement within a global hotel brand
- Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group
- Duty meals provided in fully staffed and maintained staff canteen
- Laundered staff uniform
- Shangri-La Academy offering lifelong development programs
Please submit your resume together with a covering letter.
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