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Conference and Events Coordinator

2 months ago

Darwin City, Australia Hilton Hotels Full time

JOB DESCRIPTION

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Events Sales Coordinator coordinates negotiation processes, Letters of Agreement, secretarial backup, hotel inspections or any other specific projects as assigned, under the general guidance and supervision of the Banquet Sales Manager and the Events Sales Coordinator. 

What will I be doing? 

As the Events Sales Coordinator, you will be responsible for performing the following tasks to the highest standards: 

• Handle incoming telephone calls. 

• Handle incoming and outgoing correspondence of designated Banquet Sales Managers. 

• Responsible for assisting the managers in typing / filing correspondence such as proposals, Letters of Agreement, banquet event orders, group resumes, thank you letters, post event summaries, etc. 

• Handle photocopying and distribution of all correspondence such as memos, banquet event orders, Letters of Agreement, resumes, etc. to concerned departments. 

• Maintain a proper filing and trace system for the department. 

• Responsible for maintaining the general tidiness of the department and ensuring sufficient stock of stationery and other office supplies. 

• Be aware of event details related to the accounts of designated Banquet Sales Managers. 

• Assist the Banquet Sales Managers in liaising with other departments for information (e.g. liaise with Banquet operations for floor plans and equipment / liaise with the Chef for special menus, etc.). 

• Maintain a good understanding of clients serviced by designated Managers. 

• Handle all incoming telephone and fax enquiries and provide initial suggestions on sales enquiries. 

• Handle guests’ requests independently by supplying information, contacting concerned departments to assist in guests’ requests and needs. 

• Update the group chart and prepare relevant reports. 

• Conduct site inspections if required. 

• Responsible for sending out the post-event critique forms with thank you letters at the end of each event. 

• Assist in ad-hoc projects as assigned by the supervising Banquet Managers and / or Director of Banquet Sales / Assistant Director of Banquet Sales. 

• Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues. 

• Be aware of the hotel hygiene and food safety control standards and procedures in handling complaints on food hygiene (e.g. food poisoning). 

• Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Events Sales Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• University graduate. 

• Minimum 1 year of experience in a similar capacity with international chain hotels. 

• Excellent command of written and spoken English and Chinese to meet business needs. 

• Good communication and interpersonal skills. 

• Good team player. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Very familiar with the local market and good at marketing trend analysis. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all