EL1 Assistant Director, Complaints Management Coordination

1 week ago

Canberra, ACT, Australia Comcare (Australian Government) Full time

The Complaints Management Coordination team is tasked with establishing and leading a coordinated complaints management model at Comcare. The team oversees and coordinates the implementation of comprehensive complaints management review recommendations. The team collaborates with diverse business areas to improve the way complaints are managed at Comcare and works to streamline complaint processes, improve complaints resolution and timeliness, and ensure that the complaints information contributes to continuous improvement across the organisation.

Overview of the Role

The Assistant Director, Complaints Management Coordination works closely with the Director, Complaints Management Coordination and across the business to implement the complaints management review recommendations. The Assistant Director leads the triage and coordination of responses to complex, multi-faceted complaints, preparation of reporting on complaints for the CEO, Executive and assists with the preparation of other complaint related reports and briefs as required.

The Assistant Director will also work collaboratively to develop and implement an enterprise-wide quality assurance framework for complaint management.

MandatoryQualifications and Experience

  • Demonstrated experience leading complaint or dispute resolution functions or teams
  • Demonstrated understanding of best practice in complaints management or dispute resolution.

Eligibility and Specific Conditions of Employment

  • Character clearance (Australian Criminal History Check).
  • Employee Health Declaration.
  • Six months probationary period for new engagements.
  • Ability to obtain and maintain a Baseline Security Clearance.
  • Specific Conditions:
    • Some intra and interstate travel may be required on occasion, including overnight absences.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact

#J-18808-Ljbffr

  • El1 Assistant Director, Complaints Management Coordination

    7 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    The Complaints Management Coordination team is tasked with establishing and leading a coordinated complaints management model at Comcare.The team oversees and coordinates the implementation of comprehensive complaints management review recommendations.The team collaborates with diverse business areas to improve the way complaints are managed at Comcare and...

  • EL1 Assistant Director

    6 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time $104,000 - $130,878 per year

    EL1 Assistant Director | Stakeholder Engagement and Government RelationsRandstad is seeking a proactive and skilled EL1 Assistant Director to join the Stakeholder Engagement and Government Relations team in a Federal Government Department. In this critical role, you will provide coordination and advisory services related to stakeholder engagement and...

  • El1 Assistant Director

    4 days ago

    Canberra, ACT, Australia Talent International Full time

    australia australian capital territory contract negotiable- **EL1 Assistant Director, Integrity Reporting - Federal Government role**:- **Contract Term: Initial 12 Months contract + possible extension.**:- **Deakin Office location with flexible working option available****About the Role**The EL1 Assistant Director Integrity Reporting (Labour Hire) is...

  • Chief Coordinator of Complaint Resolution

    1 week ago

    Canberra, ACT, Australia beBeeLeadership Full time $96,000 - $124,000

    Complaints Management Coordination Assistant DirectorThe Complaints Management Coordination team's primary objective is to establish and lead a coordinated complaints management model within the organization. This involves overseeing and coordinating the implementation of comprehensive complaints management review recommendations.This role works closely with...

  • El1 Assistant Director

    1 day ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • EL1 Assistant Director, Cyber Security Team

    4 weeks ago

    Canberra, ACT, Australia Commonwealth Treasury Full time

    EL1 Assistant Director, Cyber Security TeamJoin to apply for the EL1 Assistant Director, Cyber Security Team role at Commonwealth TreasuryEL1 Assistant Director, Cyber Security Team2 days ago Be among the first 25 applicantsJoin to apply for the EL1 Assistant Director, Cyber Security Team role at Commonwealth TreasuryGet AI-powered advice on this job and...

  • El1 Assistant Director

    3 days ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • EL1 Assistant Director

    5 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time

    OverviewRandstad is seeking a proactive and skilled EL1 Assistant Director to join the Stakeholder Engagement and Government Relations team in a Federal Government Department. In this critical role, you will provide coordination and advisory services related to stakeholder engagement and government relations, playing a leadership role in supporting the...

  • El1 Assistant Director

    4 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time

    OverviewRandstad is seeking a proactive and skilledEL1 Assistant Directorto join the Stakeholder Engagement and Government Relations team in a Federal Government Department. In this critical role, you will provide coordination and advisory services related to stakeholder engagement and government relations, playing a leadership role in supporting the...

  • EL1 Assistant Director

    4 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time

    OverviewRandstad is seeking a proactive and skilled EL1 Assistant Director to join the Stakeholder Engagement and Government Relations team in a Federal Government Department. In this critical role, you will provide coordination and advisory services related to stakeholder engagement and government relations, playing a leadership role in supporting the...