APS5 Case Coordinator

17 hours ago


Perth, Western Australia DFP Recruitment Services Full time
About the Role

We are seeking an APS5 Case Coordinator to join our Indigenous Service Delivery team in the Contact & ISDS Section, Service Delivery Branch. The successful candidate will be responsible for providing culturally appropriate case management support to Aboriginal and Torres Strait Islander applicants aged 55 and over, and Aboriginal and Torres Strait Islander applicants who request support through the ISDS team.

Key Responsibilities
  • Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and relevant policies, procedures, and guidelines to all interactions
  • Organize workflow and escalate risks and issues when needed, under limited direction
  • Provide culturally appropriate support through the application process, to assist applicants and their Redress Support Services
  • Communicate with applicants confidently using trauma-informed principles
  • Work as part of a team, managing a case load of sensitive and complex applications
  • Use case management software to progress applications and keep accurate and comprehensive records
Requirements
  • Australian citizen
  • Current or ability to obtain baseline federal clearance
  • Experience with case coordination in a call centre
  • Trauma-informed training and experience
About Us

DFP Recruitment Services is a leading recruitment agency specializing in government and corporate placements. We are committed to providing exceptional service and supporting our clients in finding the best talent for their organizations.



  • Perth, Western Australia DFP Recruitment Services Full time

    About the RoleDFP Recruitment Services is seeking an experienced APS5 Case Coordinator to join our team in the Indigenous Service Delivery Stream. As a Case Coordinator, you will play a critical role in providing culturally appropriate case management support to Aboriginal and Torres Strait Islander applicants aged 55 and over, and Aboriginal and Torres...


  • Perth, Western Australia DFP Recruitment Services Full time

    About the RoleWe are seeking an enthusiastic and empathic APS5 Case Coordinator to join our Indigenous Service Delivery Stream team in the Contact & ISDS Section, Service Delivery Branch. The focus of the Contact & ISDS Section is to make a positive difference in the lives of Redress applicants while delivering outcomes for the Scheme.Key...


  • Perth, Western Australia DFP Recruitment Full time

    About the RoleDFP Recruitment is seeking an experienced APS5 Case Coordinator to join their Indigenous Service Delivery Stream team in the Contact & ISDS Section, Service Delivery Branch. The successful candidate will be responsible for providing culturally appropriate case management support to Aboriginal and Torres Strait Islander applicants aged 55 and...


  • Perth, Western Australia DFP Recruitment Full time

    About the RoleWe are seeking an enthusiastic and empathic Case Coordinator to join our Indigenous Service Delivery team in the Contact & ISDS Section, Service Delivery Branch. The focus of the Contact & ISDS Section is to make a positive difference in the lives of Redress applicants while delivering outcomes for the Scheme.Key ResponsibilitiesApply the...


  • Perth, Western Australia CaSE International Full time

    About the RoleWe are seeking a highly skilled Senior Project Engineer to join our team at CaSE International. As a key member of our engineering team, you will be responsible for ensuring the effective coordination and control of engineering works for designated projects.Key ResponsibilitiesCoordinate and control engineering works to ensure projects are...


  • Perth, Western Australia CaSE International Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Project Engineer to join our team at CaSE International. As a Senior Project Engineer, you will play a key role in ensuring the successful delivery of our civil engineering projects.Key ResponsibilitiesCoordinate and control engineering works for designated projects, ensuring timely and...


  • Perth, Western Australia CaSE International Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Project Engineer to join our team at CaSE International. As a Senior Project Engineer, you will play a key role in the successful delivery of our civil engineering projects.Key ResponsibilitiesEnsure the effective coordination and control of engineering works for designated projects.Assist...


  • Perth, Western Australia CaSE International Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Project Engineer to join our team at CaSE International. As a key member of our engineering team, you will be responsible for ensuring the effective coordination and control of engineering works for designated projects.Key ResponsibilitiesQuality, Environmental and SafetyEnsure that quality...

  • Legal Case Manager

    18 hours ago


    Perth, Western Australia Lawyers Weekly Full time

    Job Title: Legal Case ManagerWe are seeking a highly skilled and organized Legal Case Manager to join our team at Lawyers Weekly. As a Legal Case Manager, you will provide administrative support to our judicial registrars, ensuring the smooth operation of our court proceedings.Key Responsibilities:Provide high-level administrative support to judicial...

  • Legal Case Manager

    6 days ago


    Perth, Western Australia Lawyers Weekly Full time

    About the RoleWe are seeking a highly organized and detail-oriented Legal Case Manager to join our team at Lawyers Weekly. As a Legal Case Manager, you will provide administrative support to our judicial registrars, ensuring the smooth operation of our court proceedings.Key ResponsibilitiesMediation and Case Management Support: Coordinate the management of...

  • Senior Case Manager

    4 days ago


    Perth, Western Australia The University of Western Australia Full time

    About the RoleThe University of Western Australia is seeking a highly skilled and experienced Complex Case Manager to join our team. As a key member of our multidisciplinary team, you will play a critical role in managing students with multiple and complex needs.Key ResponsibilitiesCoordinate internal and external support services to ensure students receive...

  • Senior Case Manager

    1 week ago


    Perth, Western Australia The University of Western Australia Full time

    About the RoleThe University of Western Australia is seeking a highly skilled and experienced Complex Case Manager to join our team. As a key member of our multidisciplinary team, you will play a critical role in managing students with multiple and complex needs.Key ResponsibilitiesCoordinate internal and external support services to ensure students receive...

  • Transition Coach

    1 week ago


    Perth, Western Australia Mission Australia Full time

    Job SummaryMission Australia is seeking a skilled Transition Coach - Case Manager to join our team in a dynamic role that will make a meaningful difference in the lives of young people transitioning from Out-Of-Home Care.About the RoleThis is an exciting opportunity to work with a dedicated team to provide 1:1 professional support, guidance, and case...

  • Legal Case Manager

    2 days ago


    Perth, Western Australia Lawyers Weekly Full time

    About the RoleWe are seeking a highly organized and detail-oriented Legal Case Manager to join our team at Lawyers Weekly. As a Legal Case Manager, you will provide administrative support to our judicial registrars, ensuring the smooth operation of our court proceedings.Key ResponsibilitiesMediation and Case Management Support: Coordinate the management of...


  • Perth, Western Australia Mission Australia Full time

    About the RoleMission Australia is seeking a skilled and compassionate Transition Coach Case Manager to join our team in supporting young people transitioning from Out-Of-Home Care. As a key member of our Home Stretch WA service, you will provide 1:1 professional support, guidance, and case coordination to young people, helping them build and maintain...

  • Legal Case Manager

    5 days ago


    Perth, Western Australia Lawyers Weekly Full time

    About the RoleWe are seeking a highly organized and detail-oriented Legal Case Manager to provide administrative support to our Judicial Registrars. The successful candidate will work closely with our legal team to ensure the smooth operation of our court proceedings.Key ResponsibilitiesMediation and Case Management Support: Coordinate the management of...


  • Perth, Western Australia The University of Western Australia Full time

    About The University of Western Australia As a Complex Case Manager at The University of Western Australia, you will be part of a multidisciplinary team responsible for managing students with complex needs. Your key responsibilities will include coordinating internal and external support services, contributing to the University's strategic objectives, and...

  • Aged Care Case Manager

    18 hours ago


    Perth, Western Australia Bethanie Full time

    About the RoleBethanie, a leading not-for-profit aged care and retirement living provider, is seeking an experienced Case Manager Assessor to join our Homecare team in the South Metro region. This role will involve travel between Bethanie sites and services to ensure an active approach to meeting the Homecare Service needs.Key ResponsibilitiesOversee and...


  • Perth, Western Australia Randstad Full time

    **Job Summary**Randstad is seeking a highly skilled and experienced Administration Manager to fill a Case Management role for a government client. This is a 6-month contract opportunity that requires strong leadership and management skills.**Key Responsibilities**Provide leadership and management to a team of case managersDevelop and implement case...

  • Case Manager

    18 hours ago


    Perth, Western Australia MA MISSION AUSTRALIA Full time

    About the RoleWe are seeking a skilled Case Manager to join our team at Mission Australia, working with young people who are experiencing or at risk of homelessness. As a Case Manager, you will provide case coordination, brief interventions, informal counselling, group facilitation, and education to support young people in achieving their goals.Key...