Assistant Director, Employee Relations
3 days ago
The Aged Care Quality and Safety Commission is seeking a highly skilled and experienced professional to fill the position of Assistant Director, Case Management. This role is responsible for leading a small team in managing complex employee-related issues within the Commission, including behaviour, performance, and health & safety.
Key Responsibilities- Manage complex employee cases, taking a risk-based approach, and considering reputational, regulatory, and legal consequences.
- Oversee and guide internal and external investigations, including reviewing the holistic employee complaint portfolio and reporting on trends, behaviours of concern, and risk.
- Provide professional guidance, interpretation, and explanation of industrial instruments, policies, and legislation to leaders and other stakeholders on matters relating to WHS, performance, and employee/industrial relations.
- Manage workplace grievances or complaints by undertaking high-quality, timely, and independent investigations into employee misconduct & behaviour, disciplinary reviews, and actions in line with legislation, policies, and procedures, while ensuring procedural fairness and natural justice.
- Oversee and guide the delivery of end-to-end health/rehabilitation case management activities for injured or ill employees, including compensation claims and non-compensation cases, early intervention injury management, return to work, and reasonable adjustments relating to health issues.
- Manage and mentor a team of P&C Advisors, who are also rehabilitation case managers and investigators, to achieve positive outcomes.
- Ensure the maintenance of appropriate records.
- Manage reporting requirements and ensure accuracy in data.
- Contribute to a number of policy and procedural frameworks to support the Commission to achieve its operational and strategic objectives.
- Strong leadership and managerial skills, including proven ability to build staff capability.
- Excellent ability to use clear and influential communication skills to develop productive working relationships.
- Demonstrated analytical and problem-solving skills, including the ability to gather regulatory information and intelligence, assess and manage risk, make impartial recommendations, and use specialist advice when needed.
- Capacity to work in a busy environment, with competing priorities, and ability to effectively manage and prioritise workload amongst the team to deliver agreed outcomes.
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Assistant Director, Employee Relations
4 days ago
Brisbane, Queensland, Australia Aged Care Quality and Safety Commission Full timeAbout the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled and experienced professional to fill the position of Assistant Director, Case Management. This role is responsible for leading a small team in managing complex employee-related cases, overseeing investigations, and providing guidance to stakeholders.Key ResponsibilitiesCase...
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Assistant Director, Employee Relations
3 days ago
Brisbane, Queensland, Australia Aged Care Quality and Safety Commission Full timeAbout the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled and experienced professional to fill the position of Assistant Director, Case Management. This role is responsible for leading a team of professionals in managing complex employee-related issues within the Commission.Key ResponsibilitiesManage and oversee investigations...
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1 week ago
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