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Assistant Director, Employee Relations
2 months ago
The Aged Care Quality and Safety Commission is seeking a highly skilled and experienced professional to fill the position of Assistant Director, Case Management. This role is responsible for leading a small team in managing complex employee-related cases, overseeing investigations, and providing guidance to stakeholders.
Key Responsibilities- Case Management: Manage complex employee-related cases, taking a risk-based approach, and considering all relevant stakeholders, whilst considering reputational, regulatory, and legal consequences.
- Investigations: Oversee and guide internal and external investigations, including reviewing the holistic employee complaint portfolio and reporting on trends, behaviors of concern, and risk.
- Guidance and Support: Provide professional guidance, interpretation, and explanation of industrial instruments, policies, and legislation to leaders and other stakeholders, on matters relating to WHS, Performance, and employee/industrial relations.
- Workplace Grievances: Manage workplace grievances or complaints by undertaking high-quality, timely, and independent investigations into employee misconduct & behavior, ensuring procedural fairness and natural justice.
- Health and Rehabilitation: Oversee and guide the delivery of end-to-end health/rehabilitation case management activities for injured or ill employees, including compensation claims and non-compensation cases.
- Team Management: Manage and mentor a team of P&C Advisors, who are also rehabilitation case managers and investigators, to achieve positive outcomes.
- Reporting and Record-Keeping: Ensure the maintenance of appropriate records and manage reporting requirements, ensuring accuracy in data.
- Policy and Procedure Development: Contribute to a number of policy and procedural frameworks to support the Commission to achieve its operational and strategic objectives.
- Leadership and Management: Strong leadership and managerial skills, including proven ability to build staff capability.
- Communication: Excellent communication skills to develop productive working relationships.
- Analytical and Problem-Solving: Demonstrated analytical and problem-solving skills, including the ability to gather regulatory information, assess and manage risk, and make impartial recommendations.
- Workload Management: Capacity to work in a busy environment, with competing priorities, and ability to effectively manage and prioritize workload amongst the team.
