Customer Service Representative

1 week ago

Brisbane, Queensland, Australia Employee Matters Full time

About Employee Matters

Employee Matters is a proud Australian company that has been designing and building world-class employee experience solutions since 1984. At Employee Matters, we are in our element pushing the possibilities of efficiency, performance, and reliability to improve your career for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.

About the Role

We are seeking a person who has a sincere passion for providing excellence in customer service to join our team on a full-time basis. The Customer Service Representative is responsible for the delivery of customer service to both internal and external clients. A strong focus and an understanding of service and urgency are essential to your success in this role.

Key Responsibilities

  • Respond promptly to customers (internal and external) via various communication channels
  • Process payments and purchase orders
  • Prepare daily reports and provide information and documentation to customers when required
  • Provide relevant information to other teams to ensure customer deliveries are met on time
  • Log and monitor any authorized Goods Returns requests
  • Ensure that all orders are accurately entered into the system per customer requirements and company policy
  • Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
  • Review production schedule report to confirm delivery dates for all orders
  • Other general administrative and ad hoc duties

What You Will Need to Be Successful in This Role

  • Experience within a similar role in a customer service setting, administration, or office support
  • Strong computer literacy - previous experience with Microsoft Dynamics (highly regarded)
  • Be positive, friendly, energetic, and diplomatic with excellent communication skills
  • Be able to work with minimal supervision and use your initiative when required
  • Have the ability to work under pressure and manage many and varied tasks simultaneously
  • High attention to detail and accuracy
  • High level of diplomacy with the ability to problem-solve and resolve conflict

Working at Employee Matters

You will gain access to a wide range of benefits, including:

  • Discounts on our products for you and your family
  • A focus on wellbeing through our Employee Assistance Program and Wellbeing App
  • An inclusive and accessible working environment
  • Our Recognition Program and App
  • Countless opportunities to grow your career

Employee Matters embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply.

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