Customer Support

2 months ago

Melbourne, Victoria, Australia Easygo Full time
Join Easygo's Dynamic Team

We are seeking a skilled Customer Support - Community Coordinator to lead our community engagement efforts and provide exceptional support to our users. As a key member of our team, you will be responsible for building and maintaining a positive community experience across various social media platforms.

Key Responsibilities:

  • Manage and optimize our social media presence across multiple platforms, ensuring consistent and engaging interactions with our growing community.
  • Foster meaningful connections with community members through on-site chats and direct messages, responding to inquiries, feedback, or comments in a timely and friendly manner.
  • Partner with our customer support team to assist with queries and concerns raised on social platforms, ensuring smooth communication and resolution for community members.
  • Develop and maintain engaging community initiatives, such as competitions, bonus programs, and interactive events, that align with community interests and boost overall engagement.
  • Stay up-to-date with industry trends and incorporate insights to improve our community engagement strategies.

Requirements:

  • Proven experience in managing and optimizing social media accounts across various platforms.
  • Expertise in growing, maintaining, and engaging an active community, fostering relationships, and driving conversations.
  • Proficiency with social media management tools like Buffer, TweetDeck, Hootsuite, or similar platforms.

What We Offer:

  • Opportunity to work with a dynamic and innovative company in the iGaming industry.
  • Collaborative team environment with a focus on community engagement and support.
  • Professional development opportunities to enhance your skills and career growth.
  • Competitive compensation package and benefits.

At Easygo, we value diversity and inclusivity, and we encourage applications from candidates with a range of backgrounds and experiences. If you are passionate about community engagement and customer support, we would love to hear from you

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