Customer Support Professional

4 weeks ago


Melbourne, Victoria, Australia Lotus People Full time

About the Company

Lotus People is a leading financial services company based in Melbourne, with a strong focus on teamwork and customer satisfaction. As a client-focused organization, we prioritize providing exceptional service to our clients.

About the Role

We are seeking a motivated Customer Service Representative to join our contact centre team in a full-time, temporary role. This opportunity offers a chance to develop your career in a dynamic environment where you will be working alongside a mid-sized, close-knit team.

Duties and Responsibilities

  • Handle high volumes of inbound and outbound calls, providing troubleshooting and customer support over the phone
  • Maintain and update internal databases
  • Efficiently navigate multiple systems during calls
  • Meet and exceed KPIs in a dynamic environment
  • Manage challenging conversations with professionalism and confidence
  • Be available for shift work (hours between 6 a.m. and 11 p.m., across seven days a week)

Requirements

  • Must have availability to start immediately
  • Must be willing to interview in-person in Melbourne CBD
  • Must pass a police and background check
  • Melbourne-based candidates only; this is an office-based role with hybrid options after training
  • Full working rights (we cannot consider candidates on working holiday visas or with visa restrictions)

Benefits and Perks

This role offers a competitive salary of $60,000 - $70,000 per year, depending on experience, as well as opportunities for professional growth and development. You will also enjoy a supportive work environment and hybrid work options after the initial training period.

Why Choose Lotus People?

Lotus People is one of five accredited candidate experts with a candidate satisfaction score of 97% over three years. We prioritize providing a positive experience for all applicants and ensure that every individual has access to the best job opportunities.



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