Customer Support Professional
4 weeks ago
About the Company
Lotus People is a leading financial services company based in Melbourne, with a strong focus on teamwork and customer satisfaction. As a client-focused organization, we prioritize providing exceptional service to our clients.
About the Role
We are seeking a motivated Customer Service Representative to join our contact centre team in a full-time, temporary role. This opportunity offers a chance to develop your career in a dynamic environment where you will be working alongside a mid-sized, close-knit team.
Duties and Responsibilities
- Handle high volumes of inbound and outbound calls, providing troubleshooting and customer support over the phone
- Maintain and update internal databases
- Efficiently navigate multiple systems during calls
- Meet and exceed KPIs in a dynamic environment
- Manage challenging conversations with professionalism and confidence
- Be available for shift work (hours between 6 a.m. and 11 p.m., across seven days a week)
Requirements
- Must have availability to start immediately
- Must be willing to interview in-person in Melbourne CBD
- Must pass a police and background check
- Melbourne-based candidates only; this is an office-based role with hybrid options after training
- Full working rights (we cannot consider candidates on working holiday visas or with visa restrictions)
Benefits and Perks
This role offers a competitive salary of $60,000 - $70,000 per year, depending on experience, as well as opportunities for professional growth and development. You will also enjoy a supportive work environment and hybrid work options after the initial training period.
Why Choose Lotus People?
Lotus People is one of five accredited candidate experts with a candidate satisfaction score of 97% over three years. We prioritize providing a positive experience for all applicants and ensure that every individual has access to the best job opportunities.
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