Customer Support Professional

4 weeks ago

Melbourne, Victoria, Australia carsales Full time

Opportunity Overview

This is a 6 Month Fixed Term Contract opportunity as a Customer Support Consultant with i-motor's Customer Relationship Management Team.

About the Role

  • As the first point of contact for all technical, website and support issues, you will provide product/services information, answer questions, and resolve emerging problems via phone, email or our online helpdesk.
  • You will offer advice and recommendations from diagnosis through to resolution via our ticketing system.
  • Collaborate and connect with established dealership accounts to maintain and retain business relationships.
  • Assist in establishing and maintaining brand content including brand guidelines, special offers and vehicle data to ensure correct manufacture and dealership representation.

Your Background

  • A minimum of 2 years experience in a customer-facing role with demonstrated ability to develop relationships and maintain a disciplined approach to daily tasks.
  • Good computer literacy and data entry skills, plus an intermediate understanding of HTML5 & CSS3 and Adobe Photoshop.
  • A confident communicator able to understand technical issues and translate them to a non-technical audience.
  • The ability to multitask, priorities workload and adapt quickly to change.
  • Someone with a clear track record of meeting KPIs, capable of working independently, while driving self-accountability around the quality and speed of their work.

Company Overview

i-motor is a dynamic company that values its employees and strives to create a positive work environment. As part of this team, you will be responsible for providing exceptional customer service and supporting the growth of the business.

Benefits

  • A wide range of benefits such as paid parental leave, secondary caregivers leave, and gender affirming care leave.
  • A highly engaged, high-performing team environment.

Location and Salary

This role is based in Australia and comes with a competitive salary of $80,000 - $100,000 per annum, depending on experience.

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