Customer Success Professional

1 week ago

Sydney, New South Wales, Australia beBeeBusiness Full time $125,000 - $175,000

Drive Business Value as a Customer Success Leader

A career-defining opportunity has arisen for an experienced customer success professional to join our dynamic team. As a trusted advisor, you will be responsible for fostering strong relationships with our customers' IT, Engineering, and Support organizations.

Key Responsibilities:

  • Build strategic partnerships with customers to understand their business priorities and develop strategies to drive adoption of real-time operations.
  • Apply PagerDuty Product expertise to identify risks to customers achieving their stated business goals and work with the sales team to build a risk mitigation plan.
  • Develop and execute comprehensive adoption paths of PagerDuty products, showcasing current state, target future state, and timelines.
  • Deliver business value and innovation to customers by identifying opportunities to reduce costs and drive growth.

Requirements:

  • At least 12-15 years of relevant industry experience in a dynamic, customer-facing role within a B2B SaaS organization.
  • Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
  • Excellent communication and interpersonal skills to build executive-level relationships with customers.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Flexible work arrangements and company equity.
  • Generous paid vacation time, paid holidays, and sick leave.
  • Dutonian Wellness Days & Hibernation Duty, paid parental leave, and paid volunteer time off.

Join a global leader in digital operations management and be part of a team that empowers businesses to achieve resilience and operational efficiency through AI-powered platforms.

Our Operations Cloud is designed to detect and resolve issues in real-time, orchestrate complex workflows, and drive continuous improvement across digital operations.

  • Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $150,000

    Customer Success ProfessionalThe Customer Success Manager is a key role in driving customer outcomes and ensuring they realise value from our technology solutions.We are seeking an experienced professional to join our team as a Customer Success Manager, who will be responsible for building strong relationships with customers, understanding their needs, and...

  • Customer Success Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

    Customer Success ProfessionalWe are seeking a skilled Customer Success Professional to join our team. In this role, you will be responsible for ensuring customer satisfaction and driving business growth.

  • Customer Success Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $99,296 - $141,232

    Job TitleWe are seeking a highly skilled and experienced Customer Success Professional to manage a portfolio of 100+ customers. As a key member of our team, you will play a crucial role in ensuring customer success and driving growth through strategic interventions and data-driven decision making.The ideal candidate will have a proven track record of...

  • Customer Success Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000

    We are looking for a highly skilled and experienced Customer Success Professional to join our team. In this role, you will be responsible for ensuring that our customers achieve their desired outcomes and get the most value from our technology.The ideal candidate will have a strong background in customer-facing roles and excellent analytical,...

  • Customer Success Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeAccountability Full time $100,000 - $120,000

    About This RoleWe are seeking a skilled professional to take ownership of customer relationships, drive satisfaction, and achieve revenue objectives. As an Account Manager, you will be responsible for managing relevant customer interactions, implementing segment strategy, and taking accountability for sales and service contracts.Key Responsibilities:Manage...

  • Professional Delivering Customer Success

    1 week ago

    Sydney, New South Wales, Australia beBeecustomerSuccess Full time $75,000 - $85,000

    Customer Success Professional">We are seeking a skilled Customer Success Professional to join our team. As a key member, you will have the autonomy to achieve optimal outcomes for current and prospective customers.">Your responsibilities will include managing inbound inquiry channels, following up on applications in progress, and providing ongoing support to...

  • Enterprise Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $150,000

    We are seeking a seasoned strategic professional to spearhead customer success initiatives.The ideal candidate will be responsible for delivering value-driven programs that foster long-term relationships with customers and drive business outcomes. This role requires a deep understanding of customer needs, market trends, and the ability to develop tailored...

  • Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeProfessional Full time $90,000 - $120,000

    Role SummaryThis is an exciting opportunity to serve as a Customer Success Advocate in the Australia and New Zealand regions, engaging with high-volume, low-touch interactions with a dedicated portfolio of customers.The ideal candidate will proactively identify risk and expansion potential for each customer, ensuring their success and value while managing...

  • Seasoned Customer Success Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $122,480 - $173,065

    About the JobWe are seeking a seasoned Customer Success Professional to lead post-sale engagement, retention, and growth of our customers.The ideal candidate will have 4+ years of experience in client-facing roles, preferably in customer success, managing relationships with large, global organizations. A strong business sense and understanding of underlying...

  • Renewal and Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeAccount Full time $90,000 - $120,000

    Role OverviewWe are seeking a skilled Renewal and Customer Success professional to join our team. This is an exciting opportunity for someone who is passionate about building relationships and ensuring customer success.Key ResponsibilitiesDrive customer retention, engagement, and subscription renewal revenue across institutional business in Australia and New...