Customer Success Professional

5 days ago

Sydney, New South Wales, Australia beBeeProfessional Full time $90,000 - $120,000
Role Summary

This is an exciting opportunity to serve as a Customer Success Advocate in the Australia and New Zealand regions, engaging with high-volume, low-touch interactions with a dedicated portfolio of customers.

The ideal candidate will proactively identify risk and expansion potential for each customer, ensuring their success and value while managing the renewal process. Collaboration across functional teams is essential for delivering excellent results.

Key Responsibilities
  • Owning and executing a portfolio of renewal contracts in an assigned territory
  • Ensuring all renewals occur on time
  • Identifying growth opportunities and providing insights to improve future business outcomes
Requirements
  • Developing win-win negotiation strategies for contract renewals that maximize value while protecting customer trust
  • Managing the renewal process with customers, including quotes and opportunities, in collaboration with various teams
  • Maximizing account growth opportunities by identifying incremental opportunities upon contract renewal
  • Providing visibility to renewals and soliciting executive involvement as required
  • Forecasting and managing pipeline on a monthly and quarterly basis
Nice to Have
  • Experience with Salesforce CRM
  • Ability to demonstrate a strategic mindset for persuasive value conversations with customers
  • Ability to manage transactions through every stage of the renewal cycle
  • Experience in negotiating complex multi-year services contracts
Algolia's Values

GRIT: Problem-solving and perseverance capability in an ever-changing environment

TRUST: Willingness to trust coworkers and take ownership

CANDOR: Ability to receive and give constructive feedback

CARE: Genuine care about team members, clients, and company decisions

HUMILITY: Aptitude for learning from others and putting ego aside

  • Customer Success Professional

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $150,000

    Customer Success ProfessionalThe Customer Success Manager is a key role in driving customer outcomes and ensuring they realise value from our technology solutions.We are seeking an experienced professional to join our team as a Customer Success Manager, who will be responsible for building strong relationships with customers, understanding their needs, and...

  • Customer Success Professional

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

    Customer Success ProfessionalWe are seeking a skilled Customer Success Professional to join our team. In this role, you will be responsible for ensuring customer satisfaction and driving business growth.

  • Customer Success Professional

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $99,296 - $141,232

    Job TitleWe are seeking a highly skilled and experienced Customer Success Professional to manage a portfolio of 100+ customers. As a key member of our team, you will play a crucial role in ensuring customer success and driving growth through strategic interventions and data-driven decision making.The ideal candidate will have a proven track record of...

  • Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCareer Full time $100,000 - $140,000

    Customer Success RoleThis is a great opportunity for professionals with 2-3 years of experience in customer success management.Key Responsibilities:Develop strong relationships between Product Development, Customer Service, and Logistics teams.Act as the primary contact for technical requests, serving as liaison between departments.Prioritize orders to meet...

  • Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $100,000 - $150,000

    Job Title: Customer Success ManagerWe are seeking a seasoned professional to ensure the long-term success of our customers by providing support throughout their entire life cycle.The Team & RoleThis role requires a collaborative team player who can work closely with internal stakeholders to understand customer needs and develop solutions.Key...

  • Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000

    Job Overview:This role is a collaborative opportunity for a professional to excel in a customer-centric environment.You will work with senior leaders of large, multi-national organizations, leveraging solutions to help them navigate complex governance needs and drive product adoption and success.Required Skills and Qualifications:Excellent communication...

  • Customer Success Professional

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000

    We are looking for a highly skilled and experienced Customer Success Professional to join our team. In this role, you will be responsible for ensuring that our customers achieve their desired outcomes and get the most value from our technology.The ideal candidate will have a strong background in customer-facing roles and excellent analytical,...

  • Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccessManager Full time $70,000 - $150,000

    Job OverviewThis is a high-performing position that drives customer success by delivering tailored solutions and exceptional support. The ideal candidate will have a strong track record of guiding customers through onboarding, implementation, and value-driven success.Key Responsibilities:Develop and implement strategic plans to drive customer growth and...

  • Customer Success Professional

    4 days ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $125,000 - $175,000

    Drive Business Value as a Customer Success LeaderA career-defining opportunity has arisen for an experienced customer success professional to join our dynamic team. As a trusted advisor, you will be responsible for fostering strong relationships with our customers' IT, Engineering, and Support organizations.Key Responsibilities:Build strategic partnerships...

  • Customer Success Professional

    2 days ago

    Sydney, New South Wales, Australia beBeeAccountability Full time $100,000 - $120,000

    About This RoleWe are seeking a skilled professional to take ownership of customer relationships, drive satisfaction, and achieve revenue objectives. As an Account Manager, you will be responsible for managing relevant customer interactions, implementing segment strategy, and taking accountability for sales and service contracts.Key Responsibilities:Manage...