Renewal and Customer Success Professional
7 days ago
We are seeking a skilled Renewal and Customer Success professional to join our team. This is an exciting opportunity for someone who is passionate about building relationships and ensuring customer success.
Key Responsibilities- Drive customer retention, engagement, and subscription renewal revenue across institutional business in Australia and New Zealand
- Implement customer success and engagement strategies to ensure high product adoption, usage growth, and renewal success rates within assigned customer accounts
- Develop and maintain strong relationships with key stakeholders, provide education and training to drive product usage, and identify cross/up-selling opportunities and build end user champions
- Proven track record in achieving and exceeding sales and renewal targets in a B2B environment
- Demonstrated experience in customer engagement, education, and retention strategies
- Strong consultative, value-based, and solution-selling skills in complex sales cycles
We promote a healthy work/life balance across the organisation. We offer flexible working arrangements, access to learning and development resources, and a range of wellbeing initiatives.
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