Customer Success Professional
2 days ago
We are seeking a skilled professional to take ownership of customer relationships, drive satisfaction, and achieve revenue objectives. As an Account Manager, you will be responsible for managing relevant customer interactions, implementing segment strategy, and taking accountability for sales and service contracts.
Key Responsibilities:- Manage customer relationships to support ongoing development, drive satisfaction, and achieve revenue objectives.
- Contribute to the implementation of segment and portfolio strategy to retain and grow customer portfolios.
- Take ownership of sales and service contracts, exploring opportunities, responding to queries, and escalating issues as required.
- Collaborate with peers, team members, and stakeholders to identify and qualify leads.
- Participate in customer initiatives, developing account and portfolio plans that support relationship development and contribute to financial and customer targets.
- An excellent communicator with strong interpersonal, engagement, and presentation skills.
- Strategic thinking with the ability to adapt to change.
- Able to make a significant impact on our performance and team engagement.
This is a permanent full-time role based in Sydney.
Benefits:This role offers a great opportunity to work with a dynamic team, develop your skills, and contribute to our success.
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