Customer Success Professional

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000

We are looking for a highly skilled and experienced Customer Success Professional to join our team. In this role, you will be responsible for ensuring that our customers achieve their desired outcomes and get the most value from our technology.

The ideal candidate will have a strong background in customer-facing roles and excellent analytical, problem-solving, and communication skills. They will also be able to think strategically and drive growth through data-driven insights.

Key Responsibilities:
  1. Onboarding and Activation: Own the onboarding process - getting customers live quickly and efficiently.
  2. Relationship Building: Build consultative relationships with customers, ensuring they continuously see value in our technology.
  3. Data-Driven Insights: Conduct regular check-ins and strategic business reviews, using data to highlight wins and opportunities.
  4. Upsell and Cross-sell: Partner with sales teams to support upsell and cross-sell initiatives, reinforcing the measurable impact of our technology.
  5. Customer Advocacy: Be the voice of the customer - analyze pain points, showcase success stories, and use data to drive decision-making across the business.
Requirements:
  1. Experience in Customer Success, Account Management, or a similar customer-facing role.
  2. Strong analytical and problem-solving skills, with the ability to leverage data to drive customer decisions.
  3. Proven ability to drive product adoption and revenue expansion.
  4. Excellent communication and relationship-building skills.
Success Metrics:
  1. Rapid activation - customers onboard and see value within weeks, not months.
  2. High retention & satisfaction - measured through logo & revenue retention, CSAT, and NPS.
  3. Revenue expansion - customers adopt more features and grow their investment in our technology.
  4. Data-driven impact - customers clearly understand the ROI of our technology and see quantifiable business improvements.
First 30 Days:
  1. Week 1: Shadow experienced professionals to understand workflows and best practices.
  2. Week 2: Own your first activation, guiding a customer from onboarding to full launch.
  3. By Day 30: Successfully drive at least 10 customers live while building relationships and identifying expansion opportunities.

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