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Cash Collections Specialist

1 month ago


Melbourne, Victoria, Australia Bureau Veritas Full time

Bureau Veritas is a global leader in Testing, Inspection and Certification Services. Founded in 1828, the group has over 84,000 employees serving more than 400,000 clients across 140 countries.

The successful candidate will work closely with key stakeholders to collect outstanding monies while delivering exceptional customer support. This role involves managing a significant client ledger, building strong relationships with internal teams, and maintaining open communication channels.

Key responsibilities include:

  • Managing debtors accounts within agreed KPIs and DSO targets
  • Addressing and resolving finance queries related to accounts
  • Maintaining detailed records of customer interactions using our collection tool (Getpaid)
  • Working autonomously and collaboratively with other departments to tackle problems and provide exceptional service
  • Managing internal and external customers with diplomacy and professionalism to achieve high customer satisfaction and build relationships
  • Preparing weekly Aged Debtor reports from Getpaid
  • Processing credit applications and creating customer accounts in the accounting system

In order to succeed in this role, you will need:

  • Previous experience in Credit Management or Finance, preferably with a minimum of five years
  • An ability to form strong relationships with key internal stakeholders, including Sales & Customer Service
  • A track record of creating innovative solutions and process improvements, with a passion for change and driving efficiency
  • Strong problem resolution skills, remaining calm under pressure
  • Excellent written and verbal communication skills
  • Ability to meet deadlines and thrive in a fast-paced environment
  • Adequate time management, prioritisation, and follow-up skills
  • High levels of initiative and lateral thinking
  • Strong interpersonal skills to build working relationships within a dynamic team environment

This position requires intermediate Excel skills, proficiency in computer and Microsoft Office software, and familiarity with JDE Edwards and Getpaid collections tools. The ideal candidate will be based in an office location that aligns with Bureau Veritas' regional structure, although remote work arrangements may be considered for experienced professionals. Estimated salary: $60,000 - $80,000 per annum, depending on qualifications and experience.