Insurance Customer Support Specialist
2 weeks ago
We are seeking passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment.
Key Responsibilities:- Help customers with private health insurance queries, from reordering member cards to payment updates.
- Handle inbound calls and follow-up outbound calls with care and precision.
- Address general questions about insurance services, ensuring customers feel supported and informed.
- Possibility to cross-skill into web chats for those who are ready to expand their expertise.
- Full-time availability (Mon-Fri)
- 6-12 months of recent call centre or high-volume phone-based experience
- Customer centric mindset, you care about providing an A-class customer experience
- Resilience & a can-do attitude in a fast-paced environment
- Exceptional communication skills - both written and verbal
- Professional references from previous employers
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