Customer Service Representative
1 month ago
About the Role
We are seeking a highly skilled Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.
Your key responsibilities will include:
- Teller duties, including general enquiries, account opening/closing, deposits, and withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews and maintaining customer relationships through inbound and outbound calling
- Daily maintenance of the ATM and cash management, including ATM Services and Travelex
- Stationery orders and a strong focus on compliance
About You
To succeed in this role, you will need to demonstrate:
- Excellent customer service and communication skills
- A willingness to go above and beyond for customers and colleagues
- A 'can do' approach to all aspects of the role
- Ability to learn and confidently use technical financial systems
About Us
The Bank of Queensland is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands, including BOQ, ME Bank, and Virgin Money Australia, share a goal to build social capital through banking, creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities.
We value diversity and inclusivity, fostering a workspace that values and leverages difference and creates new possibilities. Our people feel confident to bring their best selves to work every day, and we are recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
Our Perks
We offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, and a range of employee benefits, including an Employee Assistance Program (EAP) and access to employee network groups focused on diversity and inclusion.
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