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Enterprise Customer Growth Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $109,999 - $164,999
Unlock Your Potential as a Customer Success Manager

The Customer Success Management team plays a vital role in ensuring the long-term success of our customers. As an Enterprise Customer Success Manager, you will be responsible for driving customer adoption, expanding their use of our platform, and developing strategic relationships that drive business growth.

Job Description:

We are looking for a seasoned professional to join our Customer Success team. The ideal candidate will have a proven track record of managing a portfolio of Enterprise customers, providing exceptional service, and driving business outcomes. You will work closely with cross-functional teams, including sales, marketing, and product, to ensure seamless execution of customer strategies.

As a Customer Success Manager, you will be responsible for:

  • Developing and executing customized plans to drive customer adoption and revenue growth
  • Building and maintaining strong relationships with key stakeholders, including C-level executives and department managers
  • Providing proactive coaching and support to ensure customer success
  • Identifying and mitigating potential risks and issues that may impact customer satisfaction
  • Collaborating with internal teams to develop and implement customer-centric solutions
Requirements:

To be successful in this role, you will need:

  • 5+ years of experience in Customer Success or a related field, with a focus on Enterprise customers
  • A proven track record of driving revenue growth and customer adoption
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate potential risks and issues
  • Ability to work independently and collaboratively as part of a dynamic team
Benefits:

As a valued member of our team, you can expect:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • Recognition and rewards for outstanding performance
About Us:

We are a global company dedicated to empowering teams to create the next big thing. Our innovative platform enables distributed teams to collaborate and innovate, driving business outcomes and growth. We are passionate about creating a supportive and inclusive work environment, where everyone feels valued and empowered to contribute.

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our Customer Success team.