Commercial Partnerships Loyalty Manager

2 weeks ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time
{"title": "Commercial Partnerships Loyalty Manager", "description": "Job Summary

The Commercial Partnerships Loyalty Manager is a key role within Flight Centre Travel Group, responsible for identifying and onboarding new commercially beneficial partnerships. This position requires strong communication and interpersonal skills, as well as a deep understanding of the commercial loyalty partnerships process.

Key Responsibilities
  • Champion the Customer Loyalty value proposition and onboard new partners.
  • Align joint initiatives with Customer Loyalty strategy for success.
  • Build and maintain strong partner relationships, resolve conflicts and challenges in partnerships, and collaborate with sales and marketing teams.
  • Track industry loyalty trends and competitor actions, measure and report partner performance using key metrics.
  • Plan and evaluate new initiatives with business leadership, ensure key stakeholders understand partner objectives, and stay updated on industry trends and digital advances.
Requirements
  • Bachelor's degree in business or related field.
  • 3-5 years of experience in commercial partner management/sales.
  • Understanding of core marketing principles for co-promotions.
  • Loyalty Understanding: Not critical, though highly regarded.
  • Knowledge of the current loyalty market, players, and programs, especially in retail, travel, FS, utilities.
  • Understanding of Loyalty coalition mechanisms, Loyalty commercials, analytics, and ROI mechanisms.
  • Loyalty partnerships, Solid understanding of loyalty programs and core loyalty principles (reward mechanisms, member engagement strategies, program optimisation, etc.).
What You'll Enjoy
  • A culture that offers a team culture like no other in the industry.
  • Individualised Learning & Development pathway options.
  • Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan, and more.
  • Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance, and more.
  • Brightness of Future: Career opportunities in a network of brands and businesses across the globe.
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.
  • Mental Health: Support and Employee Assistance Program for staff and family.
  • Social: Regular awards nights, social team-building, and industry events, with the opportunity to attend global conferences.
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering, and fundraising; paid parental and volunteer leave.
  • Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment.
", "lang_code": "en"}

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