Commercial Partnerships Loyalty Manager

1 week ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time
Job Title: Commercial Partnerships Loyalty Manager

The Commercial Partnerships Loyalty Manager plays a pivotal role in identifying and onboarding new commercially beneficial partnerships. Working closely with internal teams, this role is responsible for growing the external partnerships portfolio at pace. The ideal candidate will have experience in partnership management, strong communication and interpersonal skills, and a deep understanding of the commercial loyalty partnerships process.

Key Responsibilities:
  • Customer Loyalty Strategy: Champion the Customer Loyalty value proposition, onboard and support new partners, and align joint initiatives with Customer Loyalty strategy for success.
  • Partner Relationship Management: Build and maintain strong partner relationships, resolve conflicts and challenges in partnerships, and collaborate with sales and marketing teams.
  • Performance and Trend Monitoring: Track industry loyalty trends and competitor actions, measure and report partner performance using key metrics.
  • Strategic Planning and Innovation: Plan and evaluate new initiatives with business leadership, ensure key stakeholders understand partner objectives, and stay updated on industry trends and digital advances.
Requirements:
  • Bachelor's degree in business or related field.
  • 3-5 years of experience in commercial partner management/sales.
  • Understanding of core marketing principles for co-promotions.
  • Loyalty understanding: not critical, though highly regarded.
  • Knowledge of the current loyalty market, players, and programs, especially in retail, travel, FS, utilities.
  • Understanding of loyalty coalition mechanisms, loyalty commercials, analytics, and ROI mechanisms.
  • Experience in loyalty partnerships, solid understanding of loyalty programs and core loyalty principles (reward mechanisms, member engagement strategies, program optimization, etc.).
What You'll Enjoy:
  • A culture that values inclusivity and offers a team culture like no other in the industry.
  • Individualized learning and development pathway options.
  • Exclusive staff discounts, travel discounts, and corporate health discounts.
  • Mental health support and employee assistance programs.
  • Social events, awards nights, and industry conferences.
  • Corporate social responsibility program supporting nominated charities.


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