
Senior Warranty Operations Specialist
1 week ago
Warranty Operations Expert
The role involves overseeing the warranty function of a dealership.
Key Responsibilities:
- Process and manage warranty claims in accordance with manufacturer guidelines and timelines.
- Effectively communicate information regarding services performed.
- Prepare weekly and monthly analysis reports to identify potential issues.
- Conduct warranty compliance audits and generate ad hoc reports.
- Monitor expenses related to warranty and goodwill claims.
- Maintain high standards for warranty operations and compliance.
- Liaise with stakeholders on payment, claims, and recoveries.
Requirements:
- Strong organizational skills and ability to follow processes and procedures.
- Proficiency in IT systems.
- Excellent attention to detail and meticulousness.
- Calm and efficient demeanor while maintaining high work standards and accuracy.
- Strong relationship-building skills.
- Excellent customer service standards.
- Experience or knowledge of warranty and recall processes.
- Minimum 2 years experience in a similar field.
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